Well I am proud of what allaire did i got a call from the VP of WorldWide
Sales Amy Lewis she was quite apologetic and told me they would talk with
there sales staff and remind them the customer comes first so i'm very happy
with allaires response.
So hopefully we'll all start seeing an improvement whenever we try to give
Allaire Money =)
----- Original Message -----
From: Dan O'Keefe <[EMAIL PROTECTED]>
To: CF-Talk <[EMAIL PROTECTED]>
Sent: Friday, September 22, 2000 5:13 PM
Subject: RE: Reason for Alliare Stocks
> what is this guys name?
>
> ------------------------------------------
> Dan O'Keefe
> TriPoint Technologies
> [EMAIL PROTECTED]
> 954.675.3115
>
>
>
> |-----Original Message-----
> |From: Bill Killillay [mailto:[EMAIL PROTECTED]]
> |Sent: Friday, September 22, 2000 11:36 AM
> |To: CF-Talk
> |Subject: RE: Reason for Alliare Stocks
> |
> |
> |Bill you and I must be talking to the EXACT same sales guy. I have been
> |through this several times. Then they give you the guilt trip about not
> |buying this or that and that their supervisor will be upset. Well..... I
> |don't care. Treat me right and maybe when the time comes I will
> |buy it, but
> |right now I only want to buy what I need and that is it. What's more is
> |that we are a consulting partner with them and have spent plenty of money
> |and they still pull that crap. I am with you...
> |
> |Hey Allaire are you listening?????
> |
> |Bill
> |AKA CF_Warrior
> |
> |> -----Original Message-----
> |> From: William J Wheatley [mailto:[EMAIL PROTECTED]]
> |> Sent: Friday, September 22, 2000 11:06 AM
> |> To: CF-Talk
> |> Subject: OT: Reason for Alliare Stocks
> |>
> |>
> |> Ok let me say first that I LOVE COLDFUSION and i've used it for 4 years
> |> now.....
> |>
> |> but i will say that i'm starting to become disilliusioned (sp) by the
> |> service i've recieved
> |> from allaire, it seems like everytime i try to buy one of there
> |> products not
> |> only do i have to wait on hold for 20-50 minutes but i get crappy help,
i
> |> tell the sales guy want i want and he tells me what HE wants me
> |to buy and
> |> since i tell him no i dont want to buy 7 Licenses right now and spend
> |> 30,000, and the words where not right now, i would have bought them
from
> |> this guy Mark B. in a few months but he said OH no i want them by
> |> the end of
> |> this month. And i had to just stop and say WAIT a second,
> |> you are the Sales guy i am the customer that wants to give you
> |> money. I know
> |> to him 5000 is not alot of cash but we're going to have to spend
> |> upwards of
> |> 30,000 in licenses eventually and he does not think that is good
> |> enough. So
> |> he sends me a quote and then i answer via email saying OK we're
> |just going
> |> to do 1 copy of CF ENT for Linux and i mean he was so unhelpfull
> |> he did not
> |> answer his email for several hours he was upset i asked for the fax #
he
> |> told me wrong ifnormation just to shut me up because we called 5
minutes
> |> after his hours ended so he did not want to help.
> |>
> |> Now i'm a very easy going guy but when a person that is supposed to be
> |> working for a company to ENHANCE its reputation and marketshare by
> |> developing a special sense of loyalty. By making the customer
> |> feel that you
> |> actually give a damn about him and are not just in this for your
> |> commission
> |> check. I know people are trying to make a living but dont do it at the
> |> expense of making your customers feel like you dont have enough
> |> time in the
> |> day for them.
> |>
> |> Luckily enough John with Customer Relations really saved the day by
being
> |> helpful, understanding and actually taking a damn minute to listen to
my
> |> problems and make me feel like i was important.
> |> So possibly the problem with allaires stock is that people are
> |getting the
> |> same trouble that i am.
> |> And one thing i would recommend allaire to do is get MORE people
> |to answer
> |> the darn phone so you dont have to sit on hold forever, but if
> |you cant do
> |> that at least get sales people that dont make me feel like crap.
> |We may be
> |> no microsoft or IBM, but we've referred our fair share of people
> |to use CF
> |> and we've given our fair share of money to Allaire when they
> |were nobodies
> |> still making CGI code, and for that type of loyalty they have hired
sales
> |> people that dont make us feel like we mean anything to them.
> |>
> |> Thanks for Letting me Vent
> |>
> |>
> |>
> |> Bill Wheatley
> |> IT DIRECTOR
> |> AEPS INC
> |> http://www.aeps.com
> |> ICQ: 417645
> |> http://www.aeps2000.com
> |> 954-472-6684 X303
> |>
> |>
> |>
> |> Bill Wheatley
> |> IT Director
> |> AEPS INC
> |> http://www.aeps.com
> |> ICQ: 417645
> |> http://www.aeps2000.com
> |> 954-472-6684 X303
> |>
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