Josh Norman
> -----Original Message-----
> From: Dan O'Keefe [mailto:[EMAIL PROTECTED]]
> Sent: Friday, September 22, 2000 5:13 PM
> To: CF-Talk
> Subject: RE: Reason for Alliare Stocks
>
>
> what is this guys name?
>
> ------------------------------------------
> Dan O'Keefe
> TriPoint Technologies
> [EMAIL PROTECTED]
> 954.675.3115
>
>
>
> |-----Original Message-----
> |From: Bill Killillay [mailto:[EMAIL PROTECTED]]
> |Sent: Friday, September 22, 2000 11:36 AM
> |To: CF-Talk
> |Subject: RE: Reason for Alliare Stocks
> |
> |
> |Bill you and I must be talking to the EXACT same sales guy. I have been
> |through this several times. Then they give you the guilt trip about not
> |buying this or that and that their supervisor will be upset. Well..... I
> |don't care. Treat me right and maybe when the time comes I will
> |buy it, but
> |right now I only want to buy what I need and that is it. What's more is
> |that we are a consulting partner with them and have spent plenty of money
> |and they still pull that crap. I am with you...
> |
> |Hey Allaire are you listening?????
> |
> |Bill
> |AKA CF_Warrior
> |
> |> -----Original Message-----
> |> From: William J Wheatley [mailto:[EMAIL PROTECTED]]
> |> Sent: Friday, September 22, 2000 11:06 AM
> |> To: CF-Talk
> |> Subject: OT: Reason for Alliare Stocks
> |>
> |>
> |> Ok let me say first that I LOVE COLDFUSION and i've used it for 4 years
> |> now.....
> |>
> |> but i will say that i'm starting to become disilliusioned (sp) by the
> |> service i've recieved
> |> from allaire, it seems like everytime i try to buy one of there
> |> products not
> |> only do i have to wait on hold for 20-50 minutes but i get
> crappy help, i
> |> tell the sales guy want i want and he tells me what HE wants me
> |to buy and
> |> since i tell him no i dont want to buy 7 Licenses right now and spend
> |> 30,000, and the words where not right now, i would have bought
> them from
> |> this guy Mark B. in a few months but he said OH no i want them by
> |> the end of
> |> this month. And i had to just stop and say WAIT a second,
> |> you are the Sales guy i am the customer that wants to give you
> |> money. I know
> |> to him 5000 is not alot of cash but we're going to have to spend
> |> upwards of
> |> 30,000 in licenses eventually and he does not think that is good
> |> enough. So
> |> he sends me a quote and then i answer via email saying OK we're
> |just going
> |> to do 1 copy of CF ENT for Linux and i mean he was so unhelpfull
> |> he did not
> |> answer his email for several hours he was upset i asked for
> the fax # he
> |> told me wrong ifnormation just to shut me up because we called
> 5 minutes
> |> after his hours ended so he did not want to help.
> |>
> |> Now i'm a very easy going guy but when a person that is supposed to be
> |> working for a company to ENHANCE its reputation and marketshare by
> |> developing a special sense of loyalty. By making the customer
> |> feel that you
> |> actually give a damn about him and are not just in this for your
> |> commission
> |> check. I know people are trying to make a living but dont do it at the
> |> expense of making your customers feel like you dont have enough
> |> time in the
> |> day for them.
> |>
> |> Luckily enough John with Customer Relations really saved the
> day by being
> |> helpful, understanding and actually taking a damn minute to
> listen to my
> |> problems and make me feel like i was important.
> |> So possibly the problem with allaires stock is that people are
> |getting the
> |> same trouble that i am.
> |> And one thing i would recommend allaire to do is get MORE people
> |to answer
> |> the darn phone so you dont have to sit on hold forever, but if
> |you cant do
> |> that at least get sales people that dont make me feel like crap.
> |We may be
> |> no microsoft or IBM, but we've referred our fair share of people
> |to use CF
> |> and we've given our fair share of money to Allaire when they
> |were nobodies
> |> still making CGI code, and for that type of loyalty they have
> hired sales
> |> people that dont make us feel like we mean anything to them.
> |>
> |> Thanks for Letting me Vent
> |>
> |>
> |>
> |> Bill Wheatley
> |> IT DIRECTOR
> |> AEPS INC
> |> http://www.aeps.com
> |> ICQ: 417645
> |> http://www.aeps2000.com
> |> 954-472-6684 X303
> |>
> |>
> |>
> |> Bill Wheatley
> |> IT Director
> |> AEPS INC
> |> http://www.aeps.com
> |> ICQ: 417645
> |> http://www.aeps2000.com
> |> 954-472-6684 X303
> |>
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