Do you actually get people to give you their credit card information without
them even knowing:
a) how much they are going to be charged
b) whether or not you charge them more for shipping because of where they
live
c) if what they WANT to order is even in stock?
**Yes.
If so, you must have one user friendly, warm and fuzzy feeling generating
site to make people feel that comfortable. (is it basketbasics dot com?)
*Yes (The shopping cart is going into place soon, but we have people who give
us the info with their order now.)
Why would any of that information (in stock, shipping cost, shipping
location, etc..., and a FINAL price) not be obtainable BEFORE getting the
credit card number? If any of it IS unobtainable without a Credit Card
number, it sounds like a flawed system to me.
**Perhaps you can explain how you determine the shipping charge before you have
everything boxed up and ready to send. We could send a notice back to people
telling them how much it would be, but that depends on their reading email and
then responding to us and for what - a figure that is determined by UPS in the
first place? Most people just accept that it's going to cost something.
In stock can be determined but sometimes people will order several
items and want to leave an out-of-stock item on backorder while getting the
rest of the shipment. Now you have a split shipment and we don't charge until
we ship.
If you see a business telling you what the shipping cost is up front
then they either have a product that lends itself to easily determining what
the cost will be (i.e., not a mix of dissimilar products insofar as size and
weight) and is usually purchased as a single item (not a mix of, in our case,
bulky but light handles, bulky but heavy reed, shirts, cans of stain, etc.) or
else they are tacking on enough hidden cost to cover lower-than-needed postage
costs (e.g., S&H with the emphasis on "handling") or are selling a product that
never goes above minimum cost (e.g., CDs). We only charge actual shipping cost
without any "handling" cost to keep prices down from our customers.
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