The www.cornfeed.com seems to have been down for the past 3 or 4 days. I'm also in the market for a ticket system and would be keen to take a look around this, I did look into building a custom system a while back but it's quite a hefty project for what will essentially be a low traffic section of my application.
Rob -----Original Message----- From: Doug Bezona [mailto:[EMAIL PROTECTED] Sent: 19 March 2007 12:32 To: CF-Talk Subject: Re: Help Desk / Trouble Ticket recommendation? I'll second this as one worth looking at. I used CFTicket in a previous job, and liked it a great deal. I had to do some fairly extensive modifications (primarily adding Oracle support, and also some other business-specific features). I found the code to be well organized and easy to work with, which is rather important if you actually intend to make modifications. Also Andrew, I think that CFTicket would work well for you based on your privacy requirements. At it's core it's e-mail driven - each "queue" in the system has a corresponding POP mail box. All e-mail correspondence is between the requester and the system, and you can set fairly granular permissions for each queue, so if it's a sensitive issue, you could put the ticket into a restricted queue to limit who can see the requesters personal info, and none of the people managing tickets ever has to have their personal info involved (since the messages come from the queue address, not an employee address). On 3/17/07, Cedric Villat <[EMAIL PROTECTED]> wrote: > > Andrew, > > <shameless_plug> > We make CFTicket, which is written in ColdFusion and is open source (not > free, but affordable). You can see it at www.cornfeed.com. It sounds like > it does what you want, but you can check it out as there is an online demo > you can play with. > </shameless_plug> > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Deploy Web Applications Quickly across the enterprise with ColdFusion MX7 & Flex 2 Free Trial http://www.adobe.com/products/coldfusion/flex2/?sdid=RVJU Archive: http://www.houseoffusion.com/groups/CF-Talk/message.cfm/messageid:272973 Subscription: http://www.houseoffusion.com/groups/CF-Talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
