Has anyone had to come up with contract language that helps nail down the
elusive term 'user friendly' in a fixed priced contract?  It is a point
being negotiated at this time with a client. The quote has to be fixed cost.
The quote has to be done fast.  The client uses the term a lot in thier
deliverable specifications. We are saying we would like to take the term out
because it is too vague.  They are asking us what the 'industry standard'
wording for 'user friendly' is.  I say we need more design specifications.
Sound familiar?

Any thoughts and/or examples of language would be greatly appreciated.

TIA,
:)mary
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