I'm embarking on a relationship with a client based on a fixed
$X/month for all maintenance tasks, plus additional work taken job by
job as individual projects.

I can see that a potential source of friction will be whether or not a
particular task is covered under 'maintenance'.

Obviously, one way around this is to just bill how i think is right,
and deal with any conflicts as they arise, arguing it out and  the
last person standing after the punch up wins.    I suspect that's
probably not the best way to handle it though.

How do you guys handle this issue?     Has anyone managed to work out
a workable definition of what constitues "maintenance"?


-- 
Cheers
Mike Kear
Windsor, NSW, Australia
Adobe Certified Advanced ColdFusion Developer
AFP Webworks
http://afpwebworks.com
ColdFusion, PHP, ASP, ASP.NET hosting from AUD$15/month

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