Mike, I am going to agree with Jol to a degree.
To say bug fixes is not maintenance is a touchy area, if the bug / fix is an oversight on the testing phase or whatever this will need to be clearly outlined in your contract as to how to proceed there. Andrew Scott Senior Coldfusion Developer Aegeon Pty. Ltd. www.aegeon.com.au Phone: +613 9015 8628 Mobile: 0404 998 273 -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Joel Cass Sent: Wednesday, 2 April 2008 4:39 PM To: [email protected] Subject: [cfaussie] Re: What constitutes "maintenance" You would need to outline what "maintenance" is exactly. I would put any regular, predictable tasks into maintenance (e.g. backups, database optimization, server monitoring, basic user support etc). I would not include bug fixing or any modifications to the codebase as being maintenance. I wouldn't even include software updates as being included as maintenance as (most of the time) they are too time consuming to be done regularly. If you have a clear cut agreement from the start that defines maintenance (as you see it) then you will save yourself from the punch-ups later on. Joel Cass Developer Gruden - Design | Development | Implementation t +61 2 9299 9462 f +61 2 9299 9463 m 0414 688 774 www.gruden.com -----Original Message----- From: [email protected] [mailto:[EMAIL PROTECTED] On Behalf Of Mike Kear Sent: Wednesday, 2 April 2008 2:52 PM To: cfaussie Subject: [cfaussie] What constitutes "maintenance" I'm embarking on a relationship with a client based on a fixed $X/month for all maintenance tasks, plus additional work taken job by job as individual projects. I can see that a potential source of friction will be whether or not a particular task is covered under 'maintenance'. Obviously, one way around this is to just bill how i think is right, and deal with any conflicts as they arise, arguing it out and the last person standing after the punch up wins. I suspect that's probably not the best way to handle it though. How do you guys handle this issue? Has anyone managed to work out a workable definition of what constitues "maintenance"? -- Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion, PHP, ASP, ASP.NET hosting from AUD$15/month --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "cfaussie" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/cfaussie?hl=en -~----------~----~----~----~------~----~------~--~---
