You would need to outline what "maintenance" is exactly. I would put any regular, predictable tasks into maintenance (e.g. backups, database optimization, server monitoring, basic user support etc). I would not include bug fixing or any modifications to the codebase as being maintenance.
I wouldn't even include software updates as being included as maintenance as (most of the time) they are too time consuming to be done regularly. If you have a clear cut agreement from the start that defines maintenance (as you see it) then you will save yourself from the punch-ups later on. Joel Cass Developer Gruden - Design | Development | Implementation t +61 2 9299 9462 f +61 2 9299 9463 m 0414 688 774 www.gruden.com -----Original Message----- From: cfaussie@googlegroups.com [mailto:[EMAIL PROTECTED] On Behalf Of Mike Kear Sent: Wednesday, 2 April 2008 2:52 PM To: cfaussie Subject: [cfaussie] What constitutes "maintenance" I'm embarking on a relationship with a client based on a fixed $X/month for all maintenance tasks, plus additional work taken job by job as individual projects. I can see that a potential source of friction will be whether or not a particular task is covered under 'maintenance'. Obviously, one way around this is to just bill how i think is right, and deal with any conflicts as they arise, arguing it out and the last person standing after the punch up wins. I suspect that's probably not the best way to handle it though. How do you guys handle this issue? Has anyone managed to work out a workable definition of what constitues "maintenance"? -- Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion, PHP, ASP, ASP.NET hosting from AUD$15/month --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "cfaussie" group. To post to this group, send email to cfaussie@googlegroups.com To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/cfaussie?hl=en -~----------~----~----~----~------~----~------~--~---
