Just to elaborate a little . this is NOT intended to be slamming Macromedia, even though reading it back now it looks like it is. That was NOT intended, and if anyone is offended by it I'm sorry.
I am astonished that I am asked to pay US$500 to even talk to a support person if I call the 1800 number in the white pages for Macromedia support. What is really the process that we should follow? Surely it can't be true that if someone is evaluating the product (and therefore by definition has NOT yet decided whether to buy ) they're going to be charged US$500 to help set it up so they can decide whether to buy or not. That would kill the sale for sure .. wouldn't it? Is this 1800 number the place where users who download the package from the MM site would be sent in all cases? Sorry if it seemed like I was lashing out. I guess my well-known diplomacy is somewhat strained these days since I've spent at least 30 hours now trying to install CFMX, and all I've got for my trouble is no server at all, not even the CF5 I had previously. Cheers, Michael Kear Windsor, NSW, Australia AFP Webworks. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael Kear Sent: Tuesday, 11 March 2003 3:13 PM To: CFAussie Mailing List Subject: [cfaussie] Macromedia support for partners - is this really the policy? AMAZING Regular readers to CF-Talk will be aware that I have been wrestling with installing CFMX since last Friday to no avail. Despite everything that has been suggested, it just wont set up jrun so it works. I can't make CFMX work with IIs and it can't get the internal web server to set up a virtual directory. I've installed, removed, reinstalled, removed again, eliminated every trace of ColdFusion, cleaned the registry, reinstalled a dozen times. I've had several people doing remote sessions on my desktop. People like Dave Watts can't find the problem. So I decided to see if Macromedia would back me up as a reseller and developer, and I called their support line at 1800 001 014 I got connected to their Manilla office and Pauline's response was that I couldn't even talk to a support person unless I paid US$500. In other words, I have downloaded the CFMX, it doesn't install correctly, for whatever reason, I can't make it work, no one else can either apparently, and Macromedia aren't going to try unless I cough up nearly 2/3 of the cost of a server. That's to evalutate it!!! Imagine if I was a potential customer. I have to persevere with this damn thing because a substantial part of my business is based around COldFusion. But if I was a web site owned, I'd have dumped ColdFusion days ago. And I certainly wouldn't continue after learning I had to pay all that to even get someone to hear what my problem was!! I guess I'm just not meant to be in the MX world. Cheers, Michael Kear Windsor, NSW, Australia AFP Webworks. --- You are currently subscribed to cfaussie as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] MX Downunder AsiaPac DevCon - http://mxdu.com/ --- You are currently subscribed to cfaussie as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] MX Downunder AsiaPac DevCon - http://mxdu.com/
