I guess the point is, why would you buy a product that you have to spend US$500 just get set the thing up? If it is that much trouble to set up, then you wouldnt bother anyway.
Also, why would you spend the $$ for support to get the product working, only to find that its not what you want? Regards Steve Onnis Domain Concept Designs +61 422 337 685 +61 3 9444 7504 http://www.domainconceptdesigns.com <http://www.domainconceptdesigns.com> ("If you think it can't be done, you haven't asked me!") - Steve Onnis -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Scott Barnes Sent: Tuesday, March 11, 2003 3:46 PM To: CFAussie Mailing List Subject: [cfaussie] Re: Macromedia support for partners - is this really the policy? Comes down to cashflow, if you have people out there wanting free support for a product they are thinking of buying, how do you justify a return on that product? $500 sets the tyre kickers from the buyers. Scott. "Michael Kear" <[EMAIL PROTECTED]> wrote in message news:[EMAIL PROTECTED] > > > Just to elaborate a little . this is NOT intended to be slamming > Macromedia, even though reading it back now it looks like it is. That > was NOT intended, and if anyone is offended by it I'm sorry. > > > I am astonished that I am asked to pay US$500 to even talk to a support > person if I call the 1800 number in the white pages for Macromedia > support. > > > What is really the process that we should follow? Surely it can't be > true that if someone is evaluating the product (and therefore by > definition has NOT yet decided whether to buy ) they're going to be > charged US$500 to help set it up so they can decide whether to buy or > not. That would kill the sale for sure .. wouldn't it? Is this 1800 > number the place where users who download the package from the MM site > would be sent in all cases? > > > Sorry if it seemed like I was lashing out. I guess my well-known > diplomacy is somewhat strained these days since I've spent at least 30 > hours now trying to install CFMX, and all I've got for my trouble is no > server at all, not even the CF5 I had previously. > > > Cheers, > Michael Kear > Windsor, NSW, Australia > AFP Webworks. > > > > > > > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Michael > Kear > Sent: Tuesday, 11 March 2003 3:13 PM > To: CFAussie Mailing List > Subject: [cfaussie] Macromedia support for partners - is this really the > policy? > > AMAZING > > Regular readers to CF-Talk will be aware that I have been wrestling with > installing CFMX since last Friday to no avail. Despite everything that > has been suggested, it just wont set up jrun so it works. I can't make > CFMX work with IIs and it can't get the internal web server to set up a > virtual directory. I've installed, removed, reinstalled, removed > again, eliminated every trace of ColdFusion, cleaned the registry, > reinstalled a dozen times. I've had several people doing remote > sessions on my desktop. People like Dave Watts can't find the problem. > > > So I decided to see if Macromedia would back me up as a reseller and > developer, and I called their support line at 1800 001 014 > > I got connected to their Manilla office and Pauline's response was that > I couldn't even talk to a support person unless I paid US$500. > > In other words, I have downloaded the CFMX, it doesn't install > correctly, for whatever reason, I can't make it work, no one else can > either apparently, and Macromedia aren't going to try unless I cough up > nearly 2/3 of the cost of a server. That's to evalutate it!!! Imagine > if I was a potential customer. I have to persevere with this damn thing > because a substantial part of my business is based around COldFusion. > But if I was a web site owned, I'd have dumped ColdFusion days ago. And > I certainly wouldn't continue after learning I had to pay all that to > even get someone to hear what my problem was!! > > I guess I'm just not meant to be in the MX world. > > > Cheers, > Michael Kear > Windsor, NSW, Australia > AFP Webworks. > > > > > > --- > You are currently subscribed to cfaussie as: [EMAIL PROTECTED] > To unsubscribe send a blank email to > [EMAIL PROTECTED] > > MX Downunder AsiaPac DevCon - http://mxdu.com/ > > > --- You are currently subscribed to cfaussie as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] MX Downunder AsiaPac DevCon - http://mxdu.com/ --- You are currently subscribed to cfaussie as: [EMAIL PROTECTED] To unsubscribe send a blank email to [EMAIL PROTECTED] MX Downunder AsiaPac DevCon - http://mxdu.com/
