I forgot to mention in my earlier e-mail that before dealing with Anderson, I
checked
with a colleague in the Attorney General's Consumer Protection Division who
handles
complaints abou auto dealers. He also gave Anderson a very good report.
----Original Message-----
From: Christine Gray <[EMAIL PROTECTED]>
Sent: Nov 16, 2004 6:19 PM
To: [EMAIL PROTECTED],
The Charles Village Chat List <[EMAIL PROTECTED]>
Subject: RE: [Chat] Anderson Honda
Greg, I've been taking my '98 used Accord to Anderson for four years. I
think the place is expensive, but I have no complaints with the service.
Frankly, I really like Anderson and have thought of buying my next Honda
from Anderson because it's local and because of the people.
I forget the manager's name, but he sits in a glassed in office and would
want to hear your complaints.
Christine
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] Behalf Of
[EMAIL PROTECTED]
Sent: Tuesday, November 16, 2004 5:32 PM
To: The Charles Village Chat List
Subject: Re: [Chat] Anderson Honda
Greg: We are in the midst of buying a car from Anderson and before doing
so asked a number
of people whether they have been satisfied with their service. Overall,
Anderson got a high recommendation. We wanted to do business with Anderson
because it has been very supportive of Charles Village over the years with
donations to various community events. I am sorry to hear you had a bad
experience. Dawna
-----Original Message-----
From: Greg Alexander <[EMAIL PROTECTED]>
Sent: Nov 16, 2004 4:25 PM
To: [EMAIL PROTECTED]
Subject: [Chat] Anderson Honda
Based on my experience today, I do not advise going to Anderson Honda on
25th Street. Although a
convenient location, their service is terrible. I took my Honda CRV in
today (per their request)
to have my power locks repaired (they haven't worked in months). I informed
them that I have an
extended service warranty on the car; however, they blamed the problem on an
after-market alarm
that I had installed on the car (from a company recommended by the dealer),
although I had
clearance from the alarm installer that the alarm was fine (I took it in
there on Saturday).
Honda refused to attempt to fix the problem or even attempt to fix it,
saying that the alarm was
the source of the problem. To top it off, they insisted on charging a $78
diagnostic test fee,
which, of course, is not covered in the extended service plan. I feel
cheated and feel that they
are trying anything to avoid having to fix something that would be covered
under the warranty.
Don't give this crooked company your business.
-Greg
=====
Greg Alexander
Freelance Writer/Editor
Pen & Ink, Inc.
2629 Guilford Avenue
Baltimore, MD 21218
410-243-3387
[EMAIL PROTECTED]
Editor, Mason-Dixon Arrive
Kelsey & Associates
Baltimore office
2629 Guilford Avenue
Baltimore, MD 21218
[EMAIL PROTECTED]
www.BaltimoreMarylandHistory.com
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