I work in IT in a pure Dell shop (all dell servers, workstations, and laptops). I bought four dells last year for family members. On the business side, they are excellent. Never had a problem in the five years we have had them. On the home side, in my experience, they make you jump through a lot of hoops but are usually pretty good.
Depending on what you need fixed (cd-rom, floppy, zip, etc..) they can send that stuff out easy. If it's something else, then it depends on what support you purchased (whether you have onsite support). If you have onsite, then they are usually there within a day or two to fix ya up. If you don't have onsite, then you have to send it in (or at least I did). They are like that on the business side as well. CR -----Original Message----- From: [EMAIL PROTECTED] [mailto:owner-chevelle-list@;chevelles.net] On Behalf Of Smith Family Sent: Wednesday, November 13, 2002 5:23 PM To: [EMAIL PROTECTED] Subject: Re: [Chevelle-List] RE: recouping from Dell Rich. If you have bought 3 Dells I was wondering how much of a pain in the ---- is it when you need repair, or if they are at fault. Do you have to do without your unit until its repaired? mike smith CAMS3 -----Original Message----- From: Richard Milkiewicz <[EMAIL PROTECTED]> To: [EMAIL PROTECTED] <[EMAIL PROTECTED]> Date: Wednesday, November 13, 2002 1:51 PM Subject: Re: [Chevelle-List] RE: recouping from Dell >Ah, but DELL will send you a statement before they ship. I've bought 3 DELLS >and each time I got an invoice at least 5 days before delivery. >Rich >"66 Malibu >ACES # 5066 >----- Original Message ----- >From: "John Nasta" <[EMAIL PROTECTED]> >To: <[EMAIL PROTECTED]> >Sent: Wednesday, November 13, 2002 1:16 PM >Subject: RE: [Chevelle-List] RE: recouping from Dell > > >> p.s. this is actually one of the great things about ecommerce. Any decent >> ecommerce system (including a certain favorite of my own) will immediately >> send you a copy of your order. If they didn't send you what you ordered, >you >> would have a pretty clear-cut case. You don't have the benefit of an >> automatic receipt when you order by phone, which makes it much harder to >> prove that what you received is not what you ordered. >> >> John Nasta >> >> >> >> -----Original Message----- >> >> As a merchant who accepts credit cards I would be amazed if the credit >card >> company would not refund the shipping to you, as long as the facts show >that >> Gateway (or Dell, or whoever) sent you the wrong thing. >> >> >> ----------------------------------------------------- >> To Unsubscribe please visit www.chevelles.net/list.html >> To start a new topic, send mail to: [EMAIL PROTECTED] >> >> >> ----------------------------------------------------- >> To Unsubscribe please visit www.chevelles.net/list.html >> To start a new topic, send mail to: [EMAIL PROTECTED] >> > > >----------------------------------------------------- >To Unsubscribe please visit www.chevelles.net/list.html >To start a new topic, send mail to: [EMAIL PROTECTED] ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED] ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
