> From: [EMAIL PROTECTED] > Subject: [Chevelle-List] 1969 el camino pictures > > Ron's answer on the outer wheelhouse rot (all 4 corners that will > need to be fixed before the car will be roadworthy, along with > the floor pans) is that we did not discuss undercarriage work.
I think the obvious response here is not to ask why was this not fixed, but why were you not notified of this when they were doing the sheet metal work? When my car was being worked on I would get calls telling me that they found a problem or that I needed to make a decision. For example, they asked me if I wanted to get replacement doors or have them take the time to patch them. Or, if there was additional rust, they would tell me that there was going to be more work (and thus more cost). I paid them about $5,000 (and paid over $1,000 for parts) for the paint and body work which was top notch, and got a great deal. For $9,000, I would expect exceptional work and communication. If nothing else, a good business person would see the rust holes in the undercarriage and make a phone call to explain that even though it was not discussed or part of the estimate, additional damage has been discovered that needs to be fixed at an additional cost. This both informs the customer and lets you make extra profit! Brad Waller ([EMAIL PROTECTED]) '66 Corvette | 327/dead | 4-speed | Wilwood Brakes | 245/45/16 BFGs '67 Chevelle | ex-SS396 | 355/700R4 | '79 F-Body Brakes ----------------------------------------------------- To Unsubscribe please visit www.chevelles.net/list.html To start a new topic, send mail to: [EMAIL PROTECTED]
