Hey that was so unfair, and of course its really bad customer service. Dont ever let anyone make you feel like you dont matter. YOU DO!!
2008/9/19 <[EMAIL PROTECTED]> > I know that to most this probably seems like a really stupid thing to > be upset over, but I'm upset and in tears. > > I know that I've mentioned before that my little beauty, Jaelyn, was > adopted from a rescue I foster for and that she was an owner turn in from a > breeder in Florida. And I've also mentioned that I've been worried for her, > because this will be her first winter in NY and our winters can be brutal. > > I've been searching around and looking for adorable clothes to keep her > warm this winter. In all I've spent about $500 on a full winter wardrobe for > her. (DON'T tell my husband because he'd kill me.) I'd bought from Kings > Wholesale before. Occasionally they have something that catches my eye for > a good price. They added some new adorable sweaters to their latest catalog > and I ordered four of them. They finally arrived today and despite the fact > the catalog and the tags on the sweaters say they're for dogs 8" long and > made for dogs 7"-9", they're actually 7" in total. And forget the 'pajamas' > I ordered. It says they're 8" long, but the butt part doesn't even make it > as far as her hips! I was peeved, but nicely called the company to arrange > an exchange to get the next larger size. > > This person was the rudest and most obnoxious person I have ever met in my > entire life! She refused to exchange the items because in her exact > words "as a single buyer and not a wholesale company" I don't matter. Just > to clarify I asked her "Are you saying that as a paying customer *I* don't > matter at all because I'm not a wholesale company?" Her response was "Yes"!! > She wanted *me* to pay to return the items, get credit and then rebuy the > items. By the time I got off the phone with her I was in tears and > shaking. And now I'm even more upset because she had me so upset I never > thought to ask her name to call and make a complaint about her. > > She did give me a number to the company who created the items 'Fashion Pet' > and told me I might have better luck there. So I called the number, all the > while still blubbering and practically hiccuping through my tears like a > idiot. The woman I spoke to was wonderful and said I never should have been > treated like that as a customer. She was going to call King and file a > complaint and talk to her supervisor and (I guess) figure out what to do > about the sweaters. > > I know I'm not the only person in the world who can say this... I already > feel like I don't matter, except to my family and my dearest friend. And to > have someone tell you to your 'face' with a snot attitude that you don't > matter is the worst thing that could happen to someone. I've been made of, > laughed at, and even laughed with people laughing at me, but that is the > first time I have ever been told outright I don't matter as a person. > > My little baby is depending on *me* to be the best mom I can to her. That > includes feeding her, exercising her, keeping her warm and healthy, and > loving her wholly. Dammit, to *HER* I matter and everything I do for and to > her matters. > > I'm done now. I have to get Jaelyn to the groomers. > > Thank you for listening guys. > > > > > > > -- cindy http://sparkyrat.deviantart.com/
