I feel the same way! If I or a friend is treated badly by a company and/or they refuse to exchange broken items or items wrongly sized on their behalf I don't ever buy from them again. My nature is to be nice about that kind of thing. I don't want to be the witchy woman who screams at people in customer service (even to those who deserve it) and thus be the person no one wants to deal with. I'm just asking politely for an exchange or a return if the exchange can't be done.
She mentioned also that King's was not a single person store. Only companies or stores can buy from them and I told her it doesn't say that on the website or in the catalog and I'd ordered from them a few times before. All it says it that a minimum order of $25 must be made to buy from them. Her response was to hotly tell me that she'd make sure the website was updated with that information. That kinda made me wonder if I was dealing with the actual owner. If that's the case I'd be sure all my friends knew about how bad their customer service is. Regardless, I'll be removing their link from my pets website. Jesslan Foster Mom @ Shih Tzu & Fur Baby Rescue - http://www.stfbr.com/ Volunteer @ Chautauqua County Humane Society - http://spcapets.com/ Furever Mom To Doggy - Jaelyn / View Her Photos - http://tinyurl.com/jaelynlove Furever Mom To Kitties - Lucius, Gypsy, Kylee and Ethaniel Visit My Kitties, Doggy & Fosters - http://mdnyhtkyss.com/cattitude/ ----- Original Message ----- From: e holley To: [email protected] Sent: Friday, September 19, 2008 2:23 PM Subject: Re: [Chihuahuas] Upset & Hurt I am sooo sorry this happened to you! I "vote" with my wallet! I will NEVER and I mean NEVER order from that company because of their treatment of you! I guess it will have to "hit them in the pocket" so to speak! I am glad that you alerted me to this company! Elizabeth --- On Fri, 9/19/08, [EMAIL PROTECTED] <[EMAIL PROTECTED]> wrote: From: [EMAIL PROTECTED] <[EMAIL PROTECTED]> Subject: [Chihuahuas] Upset & Hurt To: "_Chihuahua's Y" <[email protected]> Date: Friday, September 19, 2008, 2:15 PM I know that to most this probably seems like a really stupid thing to be upset over, but I'm upset and in tears. I know that I've mentioned before that my little beauty, Jaelyn, was adopted from a rescue I foster for and that she was an owner turn in from a breeder in Florida. And I've also mentioned that I've been worried for her, because this will be her first winter in NY and our winters can be brutal. I've been searching around and looking for adorable clothes to keep her warm this winter. In all I've spent about $500 on a full winter wardrobe for her. (DON'T tell my husband because he'd kill me.) I'd bought from Kings Wholesale before. Occasionally they have something that catches my eye for a good price. They added some new adorable sweaters to their latest catalog and I ordered four of them. They finally arrived today and despite the fact the catalog and the tags on the sweaters say they're for dogs 8" long and made for dogs 7"-9", they're actually 7" in total. And forget the 'pajamas' I ordered. It says they're 8" long, but the butt part doesn't even make it as far as her hips! I was peeved, but nicely called the company to arrange an exchange to get the next larger size. This person was the rudest and most obnoxious person I have ever met in my entire life! She refused to exchange the items because in her exact words "as a single buyer and not a wholesale company" I don't matter. Just to clarify I asked her "Are you saying that as a paying customer *I* don't matter at all because I'm not a wholesale company?" Her response was "Yes"!! She wanted *me* to pay to return the items, get credit and then rebuy the items. By the time I got off the phone with her I was in tears and shaking. And now I'm even more upset because she had me so upset I never thought to ask her name to call and make a complaint about her. She did give me a number to the company who created the items 'Fashion Pet' and told me I might have better luck there. So I called the number, all the while still blubbering and practically hiccuping through my tears like a idiot. The woman I spoke to was wonderful and said I never should have been treated like that as a customer. She was going to call King and file a complaint and talk to her supervisor and (I guess) figure out what to do about the sweaters. I know I'm not the only person in the world who can say this... I already feel like I don't matter, except to my family and my dearest friend. And to have someone tell you to your 'face' with a snot attitude that you don't matter is the worst thing that could happen to someone. I've been made of, laughed at, and even laughed with people laughing at me, but that is the first time I have ever been told outright I don't matter as a person. My little baby is depending on me to be the best mom I can to her. That includes feeding her, exercising her, keeping her warm and healthy, and loving her wholly. Dammit, to *HER* I matter and everything I do for and to her matters. I'm done now. I have to get Jaelyn to the groomers. Thank you for listening guys. ------------------------------------------------------------------------------ No virus found in this incoming message. Checked by AVG - http://www.avg.com Version: 8.0.169 / Virus Database: 270.7.0/1680 - Release Date: 9/19/2008 8:25 AM
