The other part of this might just be messaging. It's not uncommon for websites to have a link to let users try out the new experience before it launches. And once it does launch, they always seem to include a "Check out our new look and cool new features..." blurb. So it's sudden switch, but messaged/introduced.
At times, we seem to forget the impact of our silent updates. They are great for bug/security fixes, but when we do roll out something like NNTP, it can lead to a 'WTF' moment. For future changes like this, it might make sense to put in messaging for the upgrade so the users get lead through the transition instead of their routine suddenly changing on them. TVL On Fri, Sep 25, 2009 at 10:07 AM, Amanda Walker <[email protected]> wrote: > On Thu, Sep 24, 2009 at 3:11 AM, Darin Fisher <[email protected]> wrote: > >> Do websites provide users with previous versions after overhauling their >> UX? Some do (gmail seems to), but most do not. You just get to surf the >> latest. Hopefully, the website changes for the better. That's our burden >> to bear. > > > And other browsers are just a double-click away :-). One difference > between the NTP and a random website is that users think of the NTP as their > content (see for example the wording in the complaint from Mike's sister at > the start of this thread). Web sites that show user-generated (or in this > case, user-arranged) content tend to get more complaints about large visual > changes than more passive or static sites (example: see all of the uproar > whenever Facebook changes their UI). > > Personally, I like the latest version of the NTP, but I would be wary of > lumping it in with websites in general when we're trying to understand user > expectations. > > --Amanda > > > > > --~--~---------~--~----~------------~-------~--~----~ Chromium Developers mailing list: [email protected] View archives, change email options, or unsubscribe: http://groups.google.com/group/chromium-dev -~----------~----~----~----~------~----~------~--~---
