Hi KirkM--I was just about to post an update when I saw your message-- after powering off the computer entirely, I decided to restart it and re-open a flash dependent page in chrome which I couldn't access before (having uninstalled the flash chrome plug in). Predictably, got a message about installing Flash 9 or higher. So, I tried to install 10 again on Chrome from the page requiring flash--after restart and with as few programs running as possible--i.e., nothing running but Chrome and Task Manager--no email, etc. I also managed to disable (without removing) a program called ClickStream which had appeared in my taskbar, but not in my Task Manager process list. This time, while I did get the prompt to close Chrome, there was nothing at all about CompuServe. I was able to install Flash 10 with no further problems. So, I don't know if it was rebooting (like you said I might need to do) or not opening various programs to begin with, or a combination of both, but at least Chrome now has Flash 10.
Thanks much for your follow-up Diana On Oct 20, 7:55 pm, Kirk M <[EMAIL PROTECTED]> wrote: > Hi Diana, > > Does Flash now work in Chrome for you? I'm just wondering since the > (ActiveX) Flash plugin that IE downloads is strictly for IE only, the > Flash plugin that Chrome uses is also the same one that Firefox and > Opera which is a different one. Anyway, if you're interested in finding > out everything that's set to run in the background of your OS (not just > the processes), download and load up SysInternals' Autoruns (MS owns > SysInternals now). It's a simple stand alone program that will show you > the massive amounts of background processes, services, program bits and > peices and it will also put a small check box on each one so you can > disable the thing from starting if you're troubleshooting. Bet it will > also list that so-called CompuServe process and then will even tell you > where it lives on your system. > > http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx > > Just unzip it to a folder of your choice and create a shortcut to > "autoruns.exe" somewhere convenient. > > On 10/20/2008 6:24 PM, Diana wrote: > > > KirkM--thanks so much for your thorough response and the time you took > > to address my problem. > > > The odd thing is that I'm not an AOL user at all (to the best of my > > knowledge). > > > When I first tried to install Flash 10, the first 2 things I did when > > I got the prompt to shut down CompuServe was to check Task Manager--I > > am always running it (ordered by descending memory usage under > > "processes") -- it helps me identify the source of any problems I > > might be having during the day (OT: cvsSvcHst.exe is normally the > > source of my freezes--yeah, I know, it's the NIS so I just wait it > > out...). > > > Since I didn't see anything obviously "Compuserve" in TM, my next step > > was to go to add/remove and look there (which you suggested--great > > minds think alike ;-). No dice. I entered "compuserve" in the search > > box in start menu to search my computer and nothing was there either. > > > After reading your suggestions, I ordered TM by image name and looked > > for "packethsvc.exe" > > > Nothing there. Oh well... > > > Even though I couldn't find the CompuServe app, I uninstalled Flash 9 > > using the link you so thoughtfully provided, thinking maybe I needed > > to uninstall 9 to get to 10 without issue. Unfortunately, I got the > > same prompt to shut down Chrome and Compuserve to install 10. I > > checked add/remove and Flash 9 was no longer there, so it was > > definitely uninstalled. I tried to just re-install Flash 9 from the > > adobe site, but couldn't even find the download. > > > So, I ended up shutting down Chrome entirely and just using IE7 to get > > to the Flash download page. I was then able to run the install > > program without a hitch and now have Flash 10.0.12.36. > > > Btw, I was never prompted to shut down IE like I was to shut down > > Chrome. So I am guessing this "false positive" for a CompuServe app > > is related to non-IE browsers. > > > It was fairly easy enough to just go back to IE7 temporarily to get > > the most recent Flash installed so that may be a way around the > > problem for now (although, admittedly, it took 2 attempts to get IE > > running--unlike Chrome, it always freezes on initial start up and > > takes several tries before one of the "takes"). > > > Thanks again, > > Diana > > > On Oct 20, 1:57 pm, Kirk M<[EMAIL PROTECTED]> wrote: > > >> I downloaded and install the final version of Flash 10 and it did prompt > >> to close any browser I had open but that's it...no CompuServe. > >> Understanding that even the most intimate with Windows type users can > >> still be caught off guard as to what is actually running in the > >> background of their Windows OS, I would say that the "CompuServe" app is > >> a very real process running in the background which you need to find > >> (associated with the old "CompuServe" or current AOL Internet services). > > >> Try this first...bring up your Windows Task Manager by hitting > >> "Ctrl+Alt+Delete" and check under the "Processes" tab for this "process" > >> (if it's not obvious look for "packethsvc.exe" [Compuserve Virtual > >> Adapter Service--used with AOL also]. If it's there and you don't use > >> CompuServe or AOL to access the Internet, then end the process. If this > >> process is actually present and if you don't use CompuServe or AOL, then > >> it shouldn't be there. Check in your "Add/Remove Programs" (or the Vista > >> equivelant) and if you see anything that has to do with CompuServe or > >> AOL, uninstall it (make absolutely sure you do not use either one to > >> access your Internet services). If you *do* use AOL, then just end the > >> process and conitnue below. Once done, you'll have to reboot to get your > >> Internet access back. > > >> You'll need to use the Flash uninstaller before you can upgrade to Flash > >> 10. > > >> Here's the link for the uninstaller: > > >>http://www.adobe.com/support/flashplayer/downloads.html#uninstaller > >> (make sure you follow the directions, you can't use XP's or Vista's > >> "Add/Remove > >> Programs" to completely uninstall 9.0.124.0) > > >> And just for the heck of it...the link for the latest revision of Flash > >> 10:http://www.adobe.com/shockwave/download/download.cgi?P1_Prod_Version=... > > >> Once 9.0.124.0 ins uninstalled and 10 is installed (plus a reboot if > >> necessary), you should be good to go. > > >> I know, pain in the rear. HTH > > >> On 10/20/2008 1:21 PM, Diana wrote: > > >>> I currently have Flash 9.0.124.0 > > >>> I read on Chrome Help Group that Flash 10 might help video problems. > >>> I tried to download it, but was prompted to close a CompuServe App > >>> which I don't have. So I have 2 questions: > > >>> 1.Which version of Flash should we be using? > > >>> 2. Anyone else encounter the "CompuServe" problem? > > >>> TIA, > >>> Diana --~--~---------~--~----~------------~-------~--~----~ You received this message because you are subscribed to the Google Groups "Chromium-discuss" group. To post to this group, send email to [email protected] To unsubscribe from this group, send email to [EMAIL PROTECTED] For more options, visit this group at http://groups.google.com/group/chromium-discuss?hl=en -~----------~----~----~----~------~----~------~--~---
