At 11:24 AM 11-01-09 +0100, Arie Vayner (avayner) wrote:
Hank,
I think you are referring to SmartNet...
That provides RMA which we do not need. We want *only* TAC access and IOS
downloads. Softnet provided that option - which Cisco has abolished.
-Hank
Arie
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Hank Nussbacher
Sent: Sunday, January 11, 2009 10:28
To: [email protected]
Subject: [c-nsp] Softnet replacement?
I was informed that Cisco no longer sells Softnet support. What should
I
be asking for in order to open TAC cases directly (not via our Cisco
Gold
Partner) as well as to be able to download new IOS versions?
Thanks,
Hank
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