At 11:22 AM 11-01-09 -0600, Justin Shore wrote:
Gert Doering wrote:
Hi,
On Sun, Jan 11, 2009 at 01:41:59PM +0200, Hank Nussbacher wrote:
That provides RMA which we do not need. We want *only* TAC access and
IOS downloads. Softnet provided that option - which Cisco has abolished.
Oh. Interesting. Softnet would have been what we've been asking Cisco
for for years - but it has never been offered to us :-(
(With a high number of similar boxes, hardware RMA quickly becomes more
expensive than just having a spare box - but IOS downloads + bugfixes
is definitely a useful thing to have).
There is a SmartNet option with software, TAC support, and no advanced
replacement in SP Base. Specifically you want SP-SW for your device. To
give you an idea of the price difference for a 7201 with no on-site
support, 24x7x4 is $3226, 8x5xNBD is $2016, 10-day return-to-factory (RTF)
is $1764, and finally software and TAC wo/ replacement is $1638 (MSRP on
all). If you're big enough to justify a sparing strategy then SP-SW is
for you.
We're aren't big enough at this point to eat the cost of a failed router
so I implemented a sparing strategy with the 10-day RTF SmartNet. I took
all our gear and grouped it together in groups of common devices that
could be covered by a single spare. That gave me 5 different devices that
I had to buy for spares. I covered all those devices with 10-day RTF
coverage. The remaining items that we simply didn't have enough of to
justify buying a spare (7600s for example) we bought 24x7x4 or 8x5xNBD
depending on the device. In the end everything we have is covered with a
sufficient amount of support or a spare to ensure that we're only down for
a few hours. We saved money and used it to buy more hardware (spares)
which will allow me to build a lab. So far so good...
Justin
Turns out that Cisco terminated *all* Smartnet for Israel. It is now
impossible to order any Smartnet option for Israel. The only service one
can select is "shared support" (SSPD) which is supplied via a silver or
gold partner.
What Cisco probably did was see that most companies ordered shared support
and decided why bother to keep Smartnet. But I don't think they realized
how easy SP-SW would be to support (only IOS downloads and direct TAC
support w/o RMAs).
Any other country run into this latest (as of Jan 1, 2009) Cisco-folly?
Thanks,
Hank
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