At 22:54 20/09/2009 -0400, Jeff Kell wrote:
Front-line TAC has gotten "incomprehensibly" bad. The most recent case
came back with info request (this is a direct quote):
To help isolate the issue, *please answer the following questions *
**1. When did you noticed this issue?
2. Did you perform any IOS upgrade recently?
3. If yes, when did you upgraded it and is the problem started occurring
after that ?
4. Are we facing the same issue with all the ports ?
5. Are the devices connected to these ports are running fine ?
And this seems strange to you, why? :-)
We dropped TAC last year and haven't looked back.
Next we drop Cisco.
-Hank
Please send me the output of the "show tech".
Please.
Jeff
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