Hank Nussbacher wrote: > At 22:54 20/09/2009 -0400, Jeff Kell wrote: >> Front-line TAC has gotten "incomprehensibly" bad. The most recent >> case came back with info request (this is a direct quote): >> >>> To help isolate the issue, *please answer the following questions * >>> >>> **1. When did you noticed this issue? >>> >>> 2. Did you perform any IOS upgrade recently? >>> >>> 3. If yes, when did you upgraded it and is the problem started >>> occurring after that ? >>> >>> 4. Are we facing the same issue with all the ports ? >>> >>> 5. Are the devices connected to these ports are running fine ? > > And this seems strange to you, why? :-) > > We dropped TAC last year and haven't looked back. > > Next we drop Cisco. >
Drop Cisco for who? I have been under the impression they're all the same. Likewise, I don't pay for super-TAC support either. I've found that between docs and this list one get better support than TAC can offer (software bugs that need fixing aside). ~Seth _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
