I specifically mentioned the musical sales rep problem as a problem in the survey. We'll see if they listen.
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Mark Tinka Sent: Tuesday, September 22, 2009 2:47 AM To: [email protected] Cc: Gert Doering; Jared Mauch Subject: Re: [c-nsp] "Enhanced" download procedure On Tuesday 22 September 2009 02:53:29 pm Gert Doering wrote: > Now I understand why our sales rep is changing at least once per > year... Oh yes - if your Sales rep. doesn't meet their quota (with you), they will, very likely, be rotated at the end of the fiscal year. I've always been fascinated by this, as it's a very results- oriented system (which, in all fairness, I suppose I can appreciate), i.e., if they can't up-sell you, they may not be doing their job. However, they may be doing other things that you find useful, e.g., co-ordinating your TAC case when all else fails, getting you that RMA in record time, ensuring that feature is incorporated into the code base even when the DE's are reluctant, sending you off to their workshops and conferences, engaging you as part of their R&D, including you in that PoC for the newly released kit, e.t.c. But I guess the bottom line is, if they haven't up-sold you, they are out. What's worse is that you may not have a need to make a new purchase in a single year, perhaps because you've laced your entire network with CRS-1's, and it's going to be years before you need to buy another unit, line card, e.t.c. Results-oriented - I think they may need to consider more than that. Re-bonding is not easy... but that's just me. Cheers, Mark. _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
