On Thu, Apr 8, 2010 at 1:38 PM, Buhrmaster, Gary <[email protected]> wrote: >> > Is it normal to hide all the bugs at Cisco? > >> If a bug is found in dev-test it is marked as internal and fix is put >> in. Later if someone in the field hit the same bug, then it is made >> external. > > And while "security" bugs might be justified to use that > approach, the default should be on openness, rather than > secrecy once the bug is verified that it can be > encountered by a customer in a valid configuration. It > would save a lot of time (and Cisco support costs) for > those that do check the bug toolkit.
There is a trade-off between image/brand costs and support costs that Cisco prefer to balance in favor of its brand, unfortunately. I've stumbled upon many "bugs with no public description" throughout the years and so did most of the frequent posters of this list. Rubens _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
