I've had a ticket open for 3 weeks now and it's not going anywhere. I don't care at all that it's been 3 weeks or even if it had been 6 months, since this is not a critical "network down" issue. It has been escalated to a "Team Leader" and while he is at least reading and understanding the submitted facts on the case, it seems like he is trying to get me to give up on getting the bug fixed rather than get something done and make progress with internal teams.
Should I ask for another escalation? Will our Cisco account manager actually do something? The issue has to do with a bug in a Cisco owned automated submission system. I feel like I bought a Huawei or something! ;) ~JasonG _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
