I've done this in the past but I can't remember how to do it. I know there used to be a way to requeue or escalate a case by sending an email that would trigger an automated response. It was something like entering "REQUEUE SRxxxxxxx" in the subject line, or something like that. Do any of you remember how to do that? Sometimes it is so much easier to do it that way than having to call in to do it.
John _______________________________________________ cisco-nsp mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-nsp archive at http://puck.nether.net/pipermail/cisco-nsp/
