On 30/10/2025 07:56, Hank Nussbacher via cisco-nsp wrote:
On 24/10/2025 8:26, Hank Nussbacher via cisco-nsp wrote:
Just as a followup, Cisco closed the TAC ticket based on the statement
that we do not have a valid license and therefore we need to pursue
the matter with our Gold partner. Period. No response as to why our
existing perpetual license is invalid. I asked to reopen the ticket 3
days ago and no response has come forward from Cisco.
This incident has shown us the path forward for all future networking
purchases.
The latest trend I am hearing now is that you have to buy a minimum of 3
year's worth of support from Cisco for some of their gear before they
can validate your order.
Haven't bought their kit in a while, so uncertain how true this is.
Mark.
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