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Today's Topics:
1. Very odd call routing issue. (Robin Clayton)
2. Re: Very odd call routing issue. (Robin Clayton)
3. Re: Very odd call routing issue. (Pavan)
4. Re: Very odd call routing issue. (Robin Clayton)
5. Re: UCCX Issues (Buchanan, James)
6. Re: UCCX Issues (Sarjo Touray)
----------------------------------------------------------------------
Message: 1
Date: Thu, 27 Sep 2012 10:02:56 +0000
From: Robin Clayton <[email protected]>
To: "[email protected]" <[email protected]>
Subject: [cisco-voip] Very odd call routing issue.
Message-ID:
<883574BD6A83B04EAA11A5B54F4DFFE3B58BF4@SV-C-EXCHMB-01.richardrose.internal>
Content-Type: text/plain; charset="us-ascii"
CCM 7.x
2811 Voice gateway.
A few weeks ago a member of staff alerted me to the fact that they could not
call a supplier, I checked the number and sure enough the phone system dialled
and we got a recorded message from the carrier ( BT UK ) of number not
recognised.
After a bunch of tests with our line provider we could not find a fault with
their call routing ( at least so far )
What I have noticed is something that seems very bazar
With no special routing implemented on the call manager the voice gateway tries
to dial and gets the number not recognised. The output of "show voice call"
shows the following with the correct number.
==============================================================
0/0/0:15 13
vtsp level 0 state = S_SETUP_PROGRESS
callid 0xBAEE B13 state S_TSP_OUTCALL_PROG clld 01768776000 cllg 6563
==============================================================
If I add a CCM route pattern for 901768776000, the line rings and the progress
display shows the correct number.
==============================================================
0/0/0:15 13
vtsp level 0 state = S_SETUP_REQ_PROC
callid 0xBAEE B13 state S_TSP_OUTCALL_PROG clld 01768776000 cllg 6563
============================================================
in both instances "Show Call" show the right number , but one fails?
This is driving me crazy, anybody have any bright ideas other than sticking in
a route pattern for the whole number set?
Rob
=========================
Robin Clayton
Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY
Tel: 01228 822075
www: www.rrfa.org.uk
--------------------------------------------------------------------------------------------------------------
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Message: 2
Date: Thu, 27 Sep 2012 11:57:12 +0000
From: Robin Clayton <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Very odd call routing issue.
Message-ID:
<883574BD6A83B04EAA11A5B54F4DFFE3B58D6F@SV-C-EXCHMB-01.richardrose.internal>
Content-Type: text/plain; charset="utf-8"
TON?
It works for 99% of UK Numbers as far as I can tell, just a sub set from one
exchange seems to be being strange?
Rob
=========================
Robin Clayton
Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY
Tel: 01228 822075
www: www.rrfa.org.uk
From: Paul [mailto:[email protected]]
Sent: 27 September 2012 12:52
To: Robin Clayton
Subject: Re: [cisco-voip] Very odd call routing issue.
Perhaps ToN is required and you haven't configured that on the RL/RP?
________________________________
From: Robin Clayton <[email protected]>
To: "[email protected]" <[email protected]>
Sent: Thursday, September 27, 2012 6:02 AM
Subject: [cisco-voip] Very odd call routing issue.
CCM 7.x
2811 Voice gateway.
A few weeks ago a member of staff alerted me to the fact that they could not
call a supplier, I checked the number and sure enough the phone system dialled
and we got a recorded message from the carrier ( BT UK ) of number not
recognised.
After a bunch of tests with our line provider we could not find a fault with
their call routing ( at least so far )
What I have noticed is something that seems very bazar
With no special routing implemented on the call manager the voice gateway tries
to dial and gets the number not recognised. The output of ?show voice call?
shows the following with the correct number.
==============================================================
0/0/0:15 13
vtsp level 0 state = S_SETUP_PROGRESS
callid 0xBAEE B13 state S_TSP_OUTCALL_PROG clld 01768776000 cllg 6563
==============================================================
If I add a CCM route pattern for 901768776000, the line rings and the progress
display shows the correct number.
==============================================================
0/0/0:15 13
vtsp level 0 state = S_SETUP_REQ_PROC
callid 0xBAEE B13 state S_TSP_OUTCALL_PROG clld 01768776000 cllg 6563
============================================================
in both instances ?Show Call? show the right number , but one fails?
This is driving me crazy, anybody have any bright ideas other than sticking in
a route pattern for the whole number set?
Rob
=========================
Robin Clayton
Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY
Tel: 01228 822075
www: www.rrfa.org.uk
--------------------------------------------------------------------------------------------------------------
Important Notice:
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or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.
The Richard Rose Federation<http://www.rrfa.org.uk/>
_______________________________________________
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[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
--------------------------------------------------------------------------------------------------------------
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or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
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------------------------------
Message: 3
Date: Thu, 27 Sep 2012 08:03:33 -0500
From: Pavan <[email protected]>
To: Robin Clayton <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Very odd call routing issue.
Message-ID: <[email protected]>
Content-Type: text/plain; charset="utf-8"
How about asking the carrier.
Can they answer why one works and the other fails ?
-Pavan
On Sep 27, 2012, at 6:57, Robin Clayton <[email protected]> wrote:
> TON?
>
> It works for 99% of UK Numbers as far as I can tell, just a sub set from one
> exchange seems to be being strange?
>
> Rob
>
> =========================
> Robin Clayton
>
> Network Transition Manager
> Richard Rose Federation
> Richard Rose Central Academy
> Victoria Place
> Carlisle
> Cumbria
> CA1 1LY
>
> Tel: 01228 822075
> www: www.rrfa.org.uk
>
>
> From: Paul [mailto:[email protected]]
> Sent: 27 September 2012 12:52
> To: Robin Clayton
> Subject: Re: [cisco-voip] Very odd call routing issue.
>
> Perhaps ToN is required and you haven't configured that on the RL/RP?
>
> From: Robin Clayton <[email protected]>
> To: "[email protected]" <[email protected]>
> Sent: Thursday, September 27, 2012 6:02 AM
> Subject: [cisco-voip] Very odd call routing issue.
>
>
> CCM 7.x
> 2811 Voice gateway.
>
>
> A few weeks ago a member of staff alerted me to the fact that they could not
> call a supplier, I checked the number and sure enough the phone system
> dialled and we got a recorded message from the carrier ( BT UK ) of number
> not recognised.
>
> After a bunch of tests with our line provider we could not find a fault with
> their call routing ( at least so far )
>
> What I have noticed is something that seems very bazar
>
> With no special routing implemented on the call manager the voice gateway
> tries to dial and gets the number not recognised. The output of ?show voice
> call? shows the following with the correct number.
>
> ==============================================================
> 0/0/0:15 13
> vtsp level 0 state = S_SETUP_PROGRESS
> callid 0xBAEE B13 state S_TSP_OUTCALL_PROG clld 01768776000 cllg 6563
> ==============================================================
>
>
> If I add a CCM route pattern for 901768776000, the line rings and the
> progress display shows the correct number.
>
> ==============================================================
> 0/0/0:15 13
> vtsp level 0 state = S_SETUP_REQ_PROC
> callid 0xBAEE B13 state S_TSP_OUTCALL_PROG clld 01768776000 cllg 6563
> ============================================================
>
> in both instances ?Show Call? show the right number , but one fails?
>
> This is driving me crazy, anybody have any bright ideas other than sticking
> in a route pattern for the whole number set?
>
> Rob
>
>
>
>
>
>
>
>
>
>
>
> =========================
> Robin Clayton
>
> Network Transition Manager
> Richard Rose Federation
> Richard Rose Central Academy
> Victoria Place
> Carlisle
> Cumbria
> CA1 1LY
>
> Tel: 01228 822075
> www: www.rrfa.org.uk
>
>
> --------------------------------------------------------------------------------------------------------------
> Important Notice:
> This e-mail and any attachment are confidentialand may be privileged
> or otherwise protected from disclosure. It is solely intended for the
> person(s) named above. If you are not the intended recipient, any
> reading, use, disclosure, copying or distribution of all or parts of this
> e-mail or associated attachments is strictly prohibited. If you are not
> an intended recipient, please notify the sender immediately by
> replying to this message or by telephone and delete this e-mail and
> any attachments permanently from your system.
> The Richard Rose Federation
>
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
> --------------------------------------------------------------------------------------------------------------
>
> Important Notice:
>
> This e-mail and any attachment are confidentialand may be privileged
> or otherwise protected from disclosure. It is solely intended for the
> person(s) named above. If you are not the intended recipient, any
> reading, use, disclosure, copying or distribution of all or parts of this
> e-mail or associated attachments is strictly prohibited. If you are not
> an intended recipient, please notify the sender immediately by
> replying to this message or by telephone and delete this e-mail and
> any attachments permanently from your system.
>
> The Richard Rose Federation
> _______________________________________________
> cisco-voip mailing list
> [email protected]
> https://puck.nether.net/mailman/listinfo/cisco-voip
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------------------------------
Message: 4
Date: Thu, 27 Sep 2012 13:23:11 +0000
From: Robin Clayton <[email protected]>
To: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] Very odd call routing issue.
Message-ID:
<883574BD6A83B04EAA11A5B54F4DFFE3B58E7E@SV-C-EXCHMB-01.richardrose.internal>
Content-Type: text/plain; charset="utf-8"
Been back and forth with them thinking it was their routing issue, but they
don?t seem to be able to see the problem.
It?s very very odd.
Dial Plan Analyser looks fine, router looks fine but one way it works, the
other it does not?
Rob
=========================
Robin Clayton
Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY
Tel: 01228 822075
www: www.rrfa.org.uk
From: Pavan [mailto:[email protected]]
Sent: 27 September 2012 14:04
To: Robin Clayton
Cc: [email protected]
Subject: Re: [cisco-voip] Very odd call routing issue.
How about asking the carrier.
Can they answer why one works and the other fails ?
-Pavan
On Sep 27, 2012, at 6:57, Robin Clayton
<[email protected]<mailto:[email protected]>> wrote:
TON?
It works for 99% of UK Numbers as far as I can tell, just a sub set from one
exchange seems to be being strange?
Rob
=========================
Robin Clayton
Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY
Tel: 01228 822075
www: www.rrfa.org.uk
From: Paul [mailto:[email protected]]
Sent: 27 September 2012 12:52
To: Robin Clayton
Subject: Re: [cisco-voip] Very odd call routing issue.
Perhaps ToN is required and you haven't configured that on the RL/RP?
________________________________
From: Robin Clayton
<[email protected]<mailto:[email protected]>>
To: "[email protected]<mailto:[email protected]>"
<[email protected]<mailto:[email protected]>>
Sent: Thursday, September 27, 2012 6:02 AM
Subject: [cisco-voip] Very odd call routing issue.
CCM 7.x
2811 Voice gateway.
A few weeks ago a member of staff alerted me to the fact that they could not
call a supplier, I checked the number and sure enough the phone system dialled
and we got a recorded message from the carrier ( BT UK ) of number not
recognised.
After a bunch of tests with our line provider we could not find a fault with
their call routing ( at least so far )
What I have noticed is something that seems very bazar
With no special routing implemented on the call manager the voice gateway tries
to dial and gets the number not recognised. The output of ?show voice call?
shows the following with the correct number.
==============================================================
0/0/0:15 13
vtsp level 0 state = S_SETUP_PROGRESS
callid 0xBAEE B13 state S_TSP_OUTCALL_PROG clld 01768776000 cllg 6563
==============================================================
If I add a CCM route pattern for 901768776000, the line rings and the progress
display shows the correct number.
==============================================================
0/0/0:15 13
vtsp level 0 state = S_SETUP_REQ_PROC
callid 0xBAEE B13 state S_TSP_OUTCALL_PROG clld 01768776000 cllg 6563
============================================================
in both instances ?Show Call? show the right number , but one fails?
This is driving me crazy, anybody have any bright ideas other than sticking in
a route pattern for the whole number set?
Rob
=========================
Robin Clayton
Network Transition Manager
Richard Rose Federation
Richard Rose Central Academy
Victoria Place
Carlisle
Cumbria
CA1 1LY
Tel: 01228 822075
www: www.rrfa.org.uk<http://www.rrfa.org.uk>
--------------------------------------------------------------------------------------------------------------
Important Notice:
This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.
The Richard Rose Federation<http://www.rrfa.org.uk/>
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
--------------------------------------------------------------------------------------------------------------
Important Notice:
This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
replying to this message or by telephone and delete this e-mail and
any attachments permanently from your system.
The Richard Rose Federation<http://www.rrfa.org.uk>
_______________________________________________
cisco-voip mailing list
[email protected]<mailto:[email protected]>
https://puck.nether.net/mailman/listinfo/cisco-voip
--------------------------------------------------------------------------------------------------------------
Important Notice:
This e-mail and any attachment are confidentialand may be privileged
or otherwise protected from disclosure. It is solely intended for the
person(s) named above. If you are not the intended recipient, any
reading, use, disclosure, copying or distribution of all or parts of this
e-mail or associated attachments is strictly prohibited. If you are not
an intended recipient, please notify the sender immediately by
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Message: 5
Date: Thu, 27 Sep 2012 14:26:12 +0000
From: "Buchanan, James" <[email protected]>
To: Sarjo Touray <[email protected]>, "[email protected]"
<[email protected]>
Subject: Re: [cisco-voip] UCCX Issues
Message-ID:
<12d6a6a157b44348974e5ed93738628c095d9...@hqexchmbx03.presidio.corp>
Content-Type: text/plain; charset="utf-8"
What was the symptom from CAD? You might also run c:\program
files\cisco\desktop\bin\postinstall.exe and make sure both servers are
referenced.
What?s the UCM and UCCX versions?
From: [email protected]
[mailto:[email protected]] On Behalf Of Sarjo Touray
Sent: Thursday, September 27, 2012 11:59 AM
To: [email protected]
Subject: [cisco-voip] UCCX Issues
Hi All,
Yesterday at about 15:15pm 26/09/2011 all the agents on our contact center
where logged out of the system and the they did not failover to our secondary
UCCX Server. After rebooting the servers thay all came back online. We just
want to know what happen prior to that time the agents being logout.
Attached is the MIVR Logs for both servers covering around the time 15:15pm the
incident happen. Any help in breifly reviewing the logs and advise would be
greately aprreciated.
Regards
Sarj
James Buchanan | Sr. Network Engineer
Presidio | www.presidio.com<http://www.presidio.com>
12 Cadillac Drive Suite 130, Brentwood, TN 37027
D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
[email protected]<mailto:[email protected]>
[Be Secure In The Knowledge]<http://www.presidio.com>
Follow us:
[Follow Presidio on Twitter]<http://www.twitter.com/presidio>
This message w/attachments (message) is intended solely for the use of the
intended recipient(s) and may contain information that is privileged,
confidential or proprietary. If you are not an intended recipient, please
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Message: 6
Date: Thu, 27 Sep 2012 15:57:16 +0100
From: Sarjo Touray <[email protected]>
To: "Buchanan, James" <[email protected]>
Cc: "[email protected]" <[email protected]>
Subject: Re: [cisco-voip] UCCX Issues
Message-ID:
<CAL33s_XpJA7qUM4T3qzsqOviO1Hk8GWrSfcgXo=md-8wlqh...@mail.gmail.com>
Content-Type: text/plain; charset="windows-1252"
Hi James,
Thanks for your response, on CAD the agents where automatically logged off
and when they try to loggin again, it just sits there doing nothing and
after sometime it shows, the system is in Partial Service.
Regards
Sarjo
On 27 September 2012 15:26, Buchanan, James <[email protected]> wrote:
> What was the symptom from CAD? You might also run c:\program
> files\cisco\desktop\bin\postinstall.exe and make sure both servers are
> referenced.****
>
> ** **
>
> What?s the UCM and UCCX versions?****
>
> ** **
>
> *From:* [email protected] [mailto:
> [email protected]] *On Behalf Of *Sarjo Touray
> *Sent:* Thursday, September 27, 2012 11:59 AM
> *To:* [email protected]
> *Subject:* [cisco-voip] UCCX Issues****
>
> ** **
>
> Hi All, ****
>
> ****
>
> Yesterday at about 15:15pm 26/09/2011 all the agents on our contact center
> where logged out of the system and the they did not failover to our
> secondary UCCX Server. After rebooting the servers thay all came back
> online. We just want to know what happen prior to that time the agents
> being logout. ****
>
> ****
>
> Attached is the MIVR Logs for both servers covering around the
> time 15:15pm the incident happen. Any help in breifly reviewing the logs
> and advise would be greately aprreciated. ****
>
> ****
>
> Regards****
>
> ****
>
> Sarj****
>
>
> James Buchanan | Sr. Network Engineer
> Presidio | www.presidio.com
> 12 Cadillac Drive Suite 130, Brentwood, TN 37027
> D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 |
> [email protected]
>
>
>
> [image: Be Secure In The Knowledge] <http://www.presidio.com>
>
>
> Follow us:
>
> [image: Follow Presidio on Twitter] <http://www.twitter.com/presidio>
>
> *This message w/attachments (message) is intended solely for the use of
> the intended recipient(s) and may contain information that is privileged,
> confidential or proprietary. If you are not an intended recipient, please
> notify the sender, and then please delete and destroy all copies and
> attachments. Please be advised that any review or dissemination of, or
> the taking of any action in reliance on, the information contained in or
> attached to this message is prohibited.*****
>
>
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