Maybe the script is playing the prompt from another folder than the new one was uploaded to. If the prompt is a parameter try changing it to new prompt or different prompt then back on the application settings page.
On Thu, Feb 20, 2014 at 12:58 AM, James Buchanan <[email protected]>wrote: > OK--here's a dumb question. Did you change the file name in your script? > > > On Thu, Feb 20, 2014 at 8:50 AM, Ryan Burtch <[email protected]> wrote: > >> We have a new wav file name. We have refreshed the Application in the >> admin page, but the it is still playing the old wav file. >> >> >> >> >> Sincerely, >> >> Ryan Burtch >> >> >> On Wed, Feb 19, 2014 at 4:27 PM, Buchanan, James >> <[email protected]>wrote: >> >>> Did the new file replace the old file (does it have the same name?)? >>> >>> James Buchanan | Sr. Network Engineer >>> Presidio | www.presidio.com >>> 12 Cadillac Drive Suite 130, Brentwood, TN 37027 >>> D: 615.866.5729 | C: 931.797.2326 | F: 615.866.5781 | >>> [email protected] >>> >>> >>> >>> PRESIDIO >>> Practical thinking for a connected world. >>> >>> >>> Follow Us: www.twitter.com/presidio >>> >>> >>> >>> >>> ________________________________________ >>> From: cisco-voip [[email protected]] on behalf of >>> Tanner Ezell [[email protected]] >>> Sent: Wednesday, February 19, 2014 3:20 PM >>> To: Ryan Burtch >>> Cc: [email protected] >>> Subject: Re: [cisco-voip] UCCX/IPIVR isn't playing a new wav file >>> >>> Is there a way to manually refresh the wav file that is being pulled? >>> >>> By hitting the refresh icon. >>> >>> On Wed, Feb 19, 2014 at 1:50 PM, Ryan Burtch <[email protected]<mailto: >>> [email protected]>> wrote: >>> I have added a new wav file in my CRS script and added it to the Media >>> server on the IPIVR Admin page, but when I call the Toll-Free, the new wav >>> file isn't playing. Its like the old wav is Cached or something. Is there >>> a way to manually refresh the wav file that is being pulled? >>> >>> >>> >>> Sincerely, >>> >>> Ryan Burtch >>> >>> _______________________________________________ >>> cisco-voip mailing list >>> [email protected]<mailto:[email protected]> >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >>> >>> This message w/attachments (message) is intended solely for the use of >>> the intended recipient(s) and may contain information that is privileged, >>> confidential or proprietary. If you are not an intended recipient, please >>> notify the sender, and then please delete and destroy all copies and >>> attachments. Please be advised that any review or dissemination of, or the >>> taking of any action in reliance on, the information contained in or >>> attached to this message is prohibited. >>> >> >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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