Thanks, but I had already checked that As it turns out, a complete power of/restart of both my CUCM and the CUC cleared the problem
------------------------------------------------------------------------------------ Dr. Jeffrey T. Girard (Jeff), PhD Colonel, United States Army (Retired) Senior Network Engineer / VoIP Engineer - WireMeHappy.com reply to: [email protected]<mailto:[email protected]> (607)835-0406 (home office) (845)764-1661 (mobile) (607)835-0458 (fax) From: cisco-voip [mailto:[email protected]] On Behalf Of Angel Roberto Castaneda Sent: Sunday, March 09, 2014 1:43 PM To: Cisco VoIP Subject: Re: [cisco-voip] Unity Connection transferring calls to CUCM Check your voicemail ports calling search space. Is the partition where the 4 IP phones reside listed there? Angel Roberto Castaneda On Fri, Mar 7, 2014 at 10:52 AM, Jeffrey Girard <[email protected]<mailto:[email protected]>> wrote: I have posted this same request for assistance in the Cisco IP Telephony Support Forum. So far, not hits CUCM 9 and CUC 9. 4 IP Phones registered and all have mailboxes. I have a System Call Handler configured to answer calls coming from a CTI Route Point. I have been playing with a scenario trying to learn all the capabilities of the various call handlers. Im currently trying to allow the caller to transfer to a phone number that is registered in CUCM - but does NOT have a mailbox. My CUC Configuration Call Handler Basics Callers Hear -> My Personal Recording During Greeting -> Allow Transfers to Numbers Not Associate with Users or Call Handlers After Greeting -> Conversation -> Caller System Transfer System Settings -> Restriction Tables Default Transfer I added a new entry and specifically entered the DN that I was trying to transfer to (123) I unchecked the "blocked" for all entries Call Management -> Call Routing -> Forwarded Routing Rules Attempt Forward Routing Rule -> Send Call to -> Conversation -> Attempt Forward >From an IP Phone, I dial the CTI RP and get forwarded to the main / opening >call handler. I traverse a couple of menu tree levels to get to my call >handler where I am attempting to transfer back to CUCM. I hear my recorded >personal greeting instructing me to enter my number. Whether I wait for the >recording to end or whether I enter the digits during the greeting, the >results are the same. The result is that nothing happens. No recorded >message telling me that I cant be transferred to that number - nothing at all. > The call just terminates. I started up Connection Remote Port Status monitor and I can watch the sequence of the call. When I enter the digits of the target phone (123), I see in the Remote Port Status Monitor that it sees and receives the DTMF digits, but then nothing happens. I next tested by adding a test user in CUC with the same DN of 123. As soon as I did that, I repeated the attempted call and when I dialed "123", I get the recorded message "Wait while I transfer that call" and then the call completes successfully. This is my home lab so I can make any changes that you suggest with no user implications. Jeff ------------------------------------------------------------------------------------ Dr. Jeffrey T. Girard (Jeff), PhD Colonel, United States Army (Retired) Senior Network Engineer / VoIP Engineer - WireMeHappy.com reply to: [email protected]<mailto:[email protected]> (607)835-0406<tel:%28607%29835-0406> (home office) (845)764-1661<tel:%28845%29764-1661> (mobile) (607)835-0458<tel:%28607%29835-0458> (fax) _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip
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