I have posted this same request for assistance in the Cisco IP Telephony
Support Forum. So far, not hits
CUCM 9 and CUC 9. 4 IP Phones registered and all have mailboxes. I have a
System Call Handler configured to answer calls coming from a CTI Route Point.
I have been playing with a scenario trying to learn all the capabilities of the
various call handlers.
Im currently trying to allow the caller to transfer to a phone number that is
registered in CUCM - but does NOT have a mailbox.
My CUC Configuration
Call Handler Basics
Callers Hear -> My Personal Recording
During Greeting -> Allow Transfers to Numbers Not Associate with
Users or Call Handlers
After Greeting -> Conversation -> Caller System Transfer
System Settings -> Restriction Tables
Default Transfer
I added a new entry and specifically entered the DN that I was
trying to transfer to (123)
I unchecked the "blocked" for all entries
Call Management -> Call Routing -> Forwarded Routing Rules
Attempt Forward Routing Rule -> Send Call to -> Conversation ->
Attempt Forward
>From an IP Phone, I dial the CTI RP and get forwarded to the main / opening
>call handler. I traverse a couple of menu tree levels to get to my call
>handler where I am attempting to transfer back to CUCM. I hear my recorded
>personal greeting instructing me to enter my number. Whether I wait for the
>recording to end or whether I enter the digits during the greeting, the
>results are the same. The result is that nothing happens. No recorded
>message telling me that I cant be transferred to that number - nothing at all.
> The call just terminates.
I started up Connection Remote Port Status monitor and I can watch the sequence
of the call. When I enter the digits of the target phone (123), I see in the
Remote Port Status Monitor that it sees and receives the DTMF digits, but then
nothing happens.
I next tested by adding a test user in CUC with the same DN of 123. As soon as
I did that, I repeated the attempted call and when I dialed "123", I get the
recorded message "Wait while I transfer that call" and then the call completes
successfully.
This is my home lab so I can make any changes that you suggest with no user
implications.
Jeff
------------------------------------------------------------------------------------
Dr. Jeffrey T. Girard (Jeff), PhD
Colonel, United States Army (Retired)
Senior Network Engineer / VoIP Engineer - WireMeHappy.com
reply to: [email protected]<mailto:[email protected]>
(607)835-0406 (home office)
(845)764-1661 (mobile)
(607)835-0458 (fax)
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