I hit a lot of issues like that on the 78XX series. Are you on the latest firmware?
On Thu, Dec 4, 2014 at 7:59 AM, Jose Robles <[email protected]> wrote: > > We have a UCCX in 10.5 ver and CUCM 10.5 with IP Phones 7841 for the > agents. Their primary line is a personal line and the secondary button in > their ICD line is a different partition with number of calls 2, busy > trigger 1. Randomly the phones stop receiving calls from the CUCM even > though they are in idle state and send a SIP "busy here" message to the > CUCM. Since the call does not complete the UCCX sends the call to the same > agent as it still is the longest idle in their queue causing the stuck in > reserve state in that particular agent. After a cable disconnect to that > phone the phone starts receiving calls again. We have a TAC case open but > we want to know if someone has experienced this before. Any feedback or > help will be appreciated. > > > Regards, > > > > Jose A. Robles > Senior Network/Voice Consultant > > > > CCNP, CCDP, CCNA-VOICE > Netxar Technologies, Inc. - www.netxar.com > 17 Ponce Street > San Juan, PR 00917 > ph: +1 787 765 0058 x2015 > fax: +1 787 756 5362 > cel: +1 787 300 1245 > email [email protected] > > > This communication and any files or attachments transmitted with it may > contain information that is confidential, privileged and exempt from > disclosure under applicable law. It is intended solely for the use of the > individual or the entity to which it is addressed. If you are not the > intended recipient, you are hereby notified that any use, dissemination, > or copying of this communication is strictly prohibited. If you have > received this communication in error, please notify us at once so that we > may take the appropriate action and avoid troubling you further. > *P **BEFORE YOU PRINT **this e-mail, think about your responsibility and > commitment with the **ENVIRONMENT* > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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