I was hitting unregistration issues with one customer and I opened https://tools.cisco.com/bugsearch/bug/CSCun17651 which should be resolved now though.
On Thu, Dec 4, 2014 at 12:45 PM, Jose Robles <[email protected]> wrote: > > > Yes I am. In fact Cisco gave me an ES sip78xx.10-2-1-12ES3-1 but problem > persists. We have two cases open right now for the same Phone model 7841. > The other case is for several phones unregistering randomly and won’t > register back again until I shut and no shut the switchport. Apparently > that IP Phone line is very buggy. Anyone experiencing the unregister issues > also? > > > On Dec 4, 2014, at 12:12 PM, Brian Meade <[email protected]> wrote: > > I hit a lot of issues like that on the 78XX series. Are you on the > latest firmware? > > On Thu, Dec 4, 2014 at 7:59 AM, Jose Robles <[email protected]> > wrote: > >> >> We have a UCCX in 10.5 ver and CUCM 10.5 with IP Phones 7841 for the >> agents. Their primary line is a personal line and the secondary button in >> their ICD line is a different partition with number of calls 2, busy >> trigger 1. Randomly the phones stop receiving calls from the CUCM even >> though they are in idle state and send a SIP "busy here" message to the >> CUCM. Since the call does not complete the UCCX sends the call to the same >> agent as it still is the longest idle in their queue causing the stuck in >> reserve state in that particular agent. After a cable disconnect to that >> phone the phone starts receiving calls again. We have a TAC case open but >> we want to know if someone has experienced this before. Any feedback or >> help will be appreciated. >> >> >> Regards, >> >> >> >> Jose A. Robles >> Senior Network/Voice Consultant >> >> <image001.png> >> >> >> CCNP, CCDP, CCNA-VOICE >> Netxar Technologies, Inc. - www.netxar.com >> 17 Ponce Street >> San Juan, PR 00917 >> ph: +1 787 765 0058 x2015 >> fax: +1 787 756 5362 >> cel: +1 787 300 1245 >> email [email protected] >> >> >> This communication and any files or attachments transmitted with it may >> contain information that is confidential, privileged and exempt from >> disclosure under applicable law. It is intended solely for the use of the >> individual or the entity to which it is addressed. If you are not the >> intended recipient, you are hereby notified that any use, dissemination, >> or copying of this communication is strictly prohibited. If you have >> received this communication in error, please notify us at once so that we >> may take the appropriate action and avoid troubling you further. >> *P **BEFORE YOU PRINT **this e-mail, think about your responsibility >> and commitment with the **ENVIRONMENT* >> >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > >
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