Get the customer's Cisco AM involved is my advice. On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <[email protected]> wrote:
> Guys, > > A customer of mine did an upgrade last August and still has not been > able to obtain the licenses that they are entitled to. > > The customer first bought CUWL licenses some 8 years ago and have had an > active and valid UCSS and ESW contract for this entire time. > > Global Licensing provided the customer with a mix of UCL Enhanced and > Enhanced Plus licenses at the time of upgrade to get the system > operational. (They didn't have their Owner ID's set and it was an 8-10 > upgrade.) They've been battling with GLO ever since to get their CUWL > licenses. > > In the 5mths since the upgrade the customers UCSS went overdue but they > have since renewed with SWSS. GLO still won't provide the licenses. > > Does anyone have any suggestions on how to get some traction here. > > > Regards, > > Dana Tong > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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