They should be able to find all of the old PAKs if you have MAC/License MAC the PAKs were registered to.
On Thu, Jan 8, 2015 at 2:55 PM, James Buchanan <james.buchan...@gmail.com> wrote: > Hello, > > Do you have the original SO#s used to order the CUWL licenses? I would > think based on that they could get their licenses. > > Thanks, > > James > > On Thu, Jan 8, 2015 at 4:47 PM, Dana Tong <dana_t...@bridgepoint.com.au> > wrote: > >> Guys, >> >> A customer of mine did an upgrade last August and still has not been >> able to obtain the licenses that they are entitled to. >> >> The customer first bought CUWL licenses some 8 years ago and have had >> an active and valid UCSS and ESW contract for this entire time. >> >> Global Licensing provided the customer with a mix of UCL Enhanced and >> Enhanced Plus licenses at the time of upgrade to get the system >> operational. (They didn't have their Owner ID's set and it was an 8-10 >> upgrade.) They've been battling with GLO ever since to get their CUWL >> licenses. >> >> In the 5mths since the upgrade the customers UCSS went overdue but they >> have since renewed with SWSS. GLO still won't provide the licenses. >> >> Does anyone have any suggestions on how to get some traction here. >> >> >> Regards, >> >> Dana Tong >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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