That's what we did to make sure everything was good with their contracts contained the right licenses. Then go through the pre-upgrade process to verify then the post upgrade goes pretty fast.
5 calendar days, three of which were weekend and holiday, for my last upgrade. On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <wo...@justfamily.org> wrote: > Get the customer's Cisco AM involved is my advice. > > On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <dana_t...@bridgepoint.com.au> > wrote: > >> Guys, >> >> A customer of mine did an upgrade last August and still has not been >> able to obtain the licenses that they are entitled to. >> >> The customer first bought CUWL licenses some 8 years ago and have had >> an active and valid UCSS and ESW contract for this entire time. >> >> Global Licensing provided the customer with a mix of UCL Enhanced and >> Enhanced Plus licenses at the time of upgrade to get the system >> operational. (They didn't have their Owner ID's set and it was an 8-10 >> upgrade.) They've been battling with GLO ever since to get their CUWL >> licenses. >> >> In the 5mths since the upgrade the customers UCSS went overdue but they >> have since renewed with SWSS. GLO still won't provide the licenses. >> >> Does anyone have any suggestions on how to get some traction here. >> >> >> Regards, >> >> Dana Tong >> >> >> _______________________________________________ >> cisco-voip mailing list >> cisco-voip@puck.nether.net >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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