You guys just don't know what you're doing. Jeesh ;-) Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos.
> On Jan 8, 2015, at 6:08 PM, Mike <mik...@msn.com> wrote: > > Actually I beg to differ. It’s a system that needs to be improved upon. > > From: Josh Warcop [mailto:j...@warcop.com] > Sent: Thursday, January 08, 2015 7:01 PM > To: Mike ; 'Dana Tong'; 'Erick Wellnitz'; 'Charles Goldsmith' > Cc: cisco-voip@puck.nether.net > Subject: RE: [cisco-voip] Licenses upgrade issues > > It's not a nightmare. It's a consequence of losing important information. > From: Mike > Sent: 1/8/2015 6:52 PM > To: 'Dana Tong'; 'Josh Warcop'; 'Erick Wellnitz'; 'Charles Goldsmith' > Cc: cisco-voip@puck.nether.net > Subject: RE: [cisco-voip] Licenses upgrade issues > > Dana, > > I’ve been down this road before. You need to do the following: > > 1) Have your Cisco account team open a PSTS case > 2) Find out if the ESW contract changed and became unattached from UCSS > 3) SO# this one is huge..sorry to say it’s your golden ticket for > entitlements you need to find it > 4) Find all the emails from your previous upgrades you would have needed > to prove entitlements to get those so finding that will def help > 5) Cross your fingers > > Welcome to the Cisco licensing nightmare J > > From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of > Dana Tong > Sent: Thursday, January 08, 2015 6:10 PM > To: Josh Warcop; Erick Wellnitz; Charles Goldsmith > Cc: cisco-voip@puck.nether.net > Subject: Re: [cisco-voip] Licenses upgrade issues > > Hmmm. Kind of hard. They went from 4.1(3) on MCS hardware to 6.0 -> 6.1(3) > > Then purchased CUWL and went to 7.x > > And migrated to 8.6(2) on UCS B series > > And finally upgraded to 10.x. > > Plus moved offices 4 times in the process. Will see if they have the original > PAKs. > > From: Josh Warcop [mailto:j...@warcop.com] > Sent: Friday, 9 January 2015 8:35 AM > To: Dana Tong; Erick Wellnitz; Charles Goldsmith > Cc: cisco-voip@puck.nether.net > Subject: RE: [cisco-voip] Licenses upgrade issues > > You're not going to get far until you can prove what was paid for. They are > not being unhelpful intentionally as their systems can only go back so far. > Being that old those records are no longer online and have been archived. > > If the client has lost everything including PAK keys you're going to have to > get with the Cisco AM or that original partner to dig up entitlements. Hint: > PAK keys have the Cisco SO written on them typically in the bottom left > corner. > > All of this should've been done prior to the upgrade using the LCU utility > and case opened with Cisco to check entitlement. > From: Dana Tong > Sent: 1/8/2015 5:19 PM > To: Erick Wellnitz; Charles Goldsmith > Cc: cisco-voip@puck.nether.net > Subject: Re: [cisco-voip] Licenses upgrade issues > > Hi Erick, > > They did all of the LCU Tool stuff prior to upgrade. All of the contracts > were active at time of upgrade. > > I still have the common issue of only obtaining licenses that the new PLM > reports and not what the customer has paid for. > > > The original purchase (SO#) was some 8 years ago with another partner. > > Cheers > Dana > > > From: Erick Wellnitz [mailto:ewellnitzv...@gmail.com] > Sent: Friday, 9 January 2015 8:04 AM > To: Charles Goldsmith > Cc: Dana Tong; cisco-voip@puck.nether.net > Subject: Re: [cisco-voip] Licenses upgrade issues > > That's what we did to make sure everything was good with their contracts > contained the right licenses. Then go through the pre-upgrade process to > verify then the post upgrade goes pretty fast. > > 5 calendar days, three of which were weekend and holiday, for my last upgrade. > > On Thu, Jan 8, 2015 at 2:51 PM, Charles Goldsmith <wo...@justfamily.org> > wrote: > Get the customer's Cisco AM involved is my advice. > > On Thu, Jan 8, 2015 at 2:47 PM, Dana Tong <dana_t...@bridgepoint.com.au> > wrote: > Guys, > > A customer of mine did an upgrade last August and still has not been able to > obtain the licenses that they are entitled to. > > The customer first bought CUWL licenses some 8 years ago and have had an > active and valid UCSS and ESW contract for this entire time. > > Global Licensing provided the customer with a mix of UCL Enhanced and > Enhanced Plus licenses at the time of upgrade to get the system operational. > (They didn't have their Owner ID's set and it was an 8-10 upgrade.) They've > been battling with GLO ever since to get their CUWL licenses. > > In the 5mths since the upgrade the customers UCSS went overdue but they have > since renewed with SWSS. GLO still won't provide the licenses. > > Does anyone have any suggestions on how to get some traction here. > > > Regards, > > Dana Tong > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip > > > _______________________________________________ > cisco-voip mailing list > cisco-voip@puck.nether.net > https://puck.nether.net/mailman/listinfo/cisco-voip
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