FYI, Clif was a tremendous help here. He was able to escalate to one of the teams who was able to pull all of the customers entitlement for the past 8 years from the archives. The outcome was that the duty manager was able to authorize the customers CUWL licenses.
It was really quite amazing stuff. Regards, Dana Tong ----- Reply message ----- From: "Clif Perry (cperry)" <cpe...@cisco.com> To: "cisco-voip@puck.nether.net" <cisco-voip@puck.nether.net> Subject: [cisco-voip] Licenses upgrade issues Date: Fri, Jan 9, 2015 6:31 PM Dana – Please send me an email at cpe...@cisco.com<mailto:cpe...@cisco.com> with the GLO case number and I’ll get this sorted out for you. Charles – Looks like you may also need some help. Feel free to email me as well. Clif
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