All, We have lync remote call control integrated on our CCM/CUPS system. I'm troubleshooting some call disconnect issues basically.
Does anyone know which criteria to look for if it's caused by the lync RCC on CCM and CUPS traces? If it's SIP phone, 9951 did saw one time with SIP REFER Message to the phone to disconnect on CCM traces though not sure if this is also the case with SCCP phones. Softkey event does show me if it was an end call press but i don't think this applies if it was triggered by closing the call dialog box on lync. What's the normal logging trace configuration that needs to be enabled also? TIA, Jeff
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