Hi Lisa, Please check the firmware load information and also check the phone firmware device default. if everything is correct then upgrade the latest device pack to fix this issue.
On Wed, Apr 29, 2015 at 7:18 PM, Andy Carse <[email protected]> wrote: > Just factory reset will do. > > Regards Andy > > > On 29 Apr 2015, at 16:13, Lisa Notarianni <[email protected]> > wrote: > > Remove ITL and factory reset? > > > > <image001.gif> > > > > *From:* Andy [mailto:[email protected] <[email protected]>] > *Sent:* Wednesday, April 29, 2015 11:12 AM > *To:* Lisa Notarianni > *Cc:* [email protected] > *Subject:* Re: [cisco-voip] Missing Call History > > > > I have seen this with ITL issues before on v8.5 and 9 > > > > After an upgrade some phones got in a mess, they still worked as phones > but wouldn't take any changes, a factory reset solved the issue > > > > Andy > > [email protected] > > > > > > > > On 29 Apr 2015, at 16:08, Lisa Notarianni <[email protected]> > wrote: > > > > Call Manager version 10.5 > > > > Any idea why call history would be missing from a few 7961 phones? These > phones were just placed about 3 weeks ago in one of our departments and > they have "no records" in Missed, Placed, Received calls. They did not > delete the data. I tested a few calls and nothing shows. > > > > Thanks... > > > > <image006.gif> > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > > -- Regards Biju Sunny
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