Are the agents using extension mobility? On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <[email protected]> wrote:
> *All,* > > My company has an issue where agents can't log into Finesse w/ a certain > extension. > Sometimes, removing the agent's phone from PGuser and adding it back, but > sometimes that doesn't resolve the issue. At that point, we have to restart > the CTI Manager in CUCM & restart the Agent PG's services and that will > usually fix our problems. > > Does anyone have a way to resolve this type of issue w/o restarting CTI > Manager or removing a phone from PGuser? I'd really like to streamline the > resolution. > > Hope you can help. > > > > Sincerely, > > Ryan Burtch > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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