Make sure only the EM profiles are added under that PGuser and not the physical devices themselves. This will sometimes cause these issues.
On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch <[email protected]> wrote: > Yes, they use EM w/ SIP 7841. > > > > > Sincerely, > > Ryan Burtch > > On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade <[email protected]> wrote: > >> Are the agents using extension mobility? >> >> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <[email protected]> wrote: >> >>> *All,* >>> >>> My company has an issue where agents can't log into Finesse w/ a certain >>> extension. >>> Sometimes, removing the agent's phone from PGuser and adding it back, >>> but sometimes that doesn't resolve the issue. At that point, we have to >>> restart the CTI Manager in CUCM & restart the Agent PG's services and that >>> will usually fix our problems. >>> >>> Does anyone have a way to resolve this type of issue w/o restarting CTI >>> Manager or removing a phone from PGuser? I'd really like to streamline the >>> resolution. >>> >>> Hope you can help. >>> >>> >>> >>> Sincerely, >>> >>> Ryan Burtch >>> >>> _______________________________________________ >>> cisco-voip mailing list >>> [email protected] >>> https://puck.nether.net/mailman/listinfo/cisco-voip >>> >>> >> >
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