hmm. In our environment, only the devices are associated w/ PGuser and none of the EM profiles. Thoughts?
Sincerely, Ryan Burtch On Tue, Dec 22, 2015 at 3:02 PM, Brian Meade <[email protected]> wrote: > Make sure only the EM profiles are added under that PGuser and not the > physical devices themselves. This will sometimes cause these issues. > > On Tue, Dec 22, 2015 at 2:27 PM, Ryan Burtch <[email protected]> wrote: > >> Yes, they use EM w/ SIP 7841. >> >> >> >> >> Sincerely, >> >> Ryan Burtch >> >> On Tue, Dec 22, 2015 at 1:26 PM, Brian Meade <[email protected]> wrote: >> >>> Are the agents using extension mobility? >>> >>> On Tue, Dec 22, 2015 at 2:04 PM, Ryan Burtch <[email protected]> wrote: >>> >>>> *All,* >>>> >>>> My company has an issue where agents can't log into Finesse w/ a >>>> certain extension. >>>> Sometimes, removing the agent's phone from PGuser and adding it back, >>>> but sometimes that doesn't resolve the issue. At that point, we have to >>>> restart the CTI Manager in CUCM & restart the Agent PG's services and that >>>> will usually fix our problems. >>>> >>>> Does anyone have a way to resolve this type of issue w/o restarting CTI >>>> Manager or removing a phone from PGuser? I'd really like to streamline the >>>> resolution. >>>> >>>> Hope you can help. >>>> >>>> >>>> >>>> Sincerely, >>>> >>>> Ryan Burtch >>>> >>>> _______________________________________________ >>>> cisco-voip mailing list >>>> [email protected] >>>> https://puck.nether.net/mailman/listinfo/cisco-voip >>>> >>>> >>> >> >
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