All, IS there a way to get all the names and agent states of all agents currently logged into Finesse?
I have pulled been able to pull ALL the agents that have used finesse via GEThttp://<server>/finesse/api/Users/ <http://10.36.41.25/finesse/api/Users/>, but I would like to pull only certain user states like Not Ready, Ready, Talking, etc Do you know how I could accomplish that? Sincerely, Ryan Burtch
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