The default connection timer on the select resource step is 10 seconds. Is there a possibility that this agent is a member of a different CSQ than the other agents so a different select resource step is being used? For example if this user is a member of an escalation CSQ,the script would use a separate select resource step than the initial agent connection would have used.
Sent from an Apple iOS device with very tiny touchscreen input keys. Please excude my typtos. > On Jul 13, 2016, at 3:54 PM, Scott Voll <[email protected]> wrote: > > can a single agent have a ring time different than other agents? I have one > complaining that she only gets two rings while others have 4. UCCx 10 > > TIA > > Scott > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip _______________________________________________ cisco-voip mailing list [email protected] https://puck.nether.net/mailman/listinfo/cisco-voip
