It looks like you're hitting this bug which hasn't been fixed yet- https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777
Looks like you can do a firmware downgrade or turn off "Always Use Prime Line" On Thu, Aug 25, 2016 at 10:20 AM, Johnson, Ken <[email protected]> wrote: > We recently began tracking a reported issue where folks with multiple > lines on their phones were finding they were missing all softkeys on their > phone under the following scenario: > > · Incoming call comes in on other than the primary line > > · User picks up handset (or activates speakerphone). > > · User gets dialtone from their primary line at this point > > · User presses line key for secondary line which is ringing > > · User is connected successfully to second line but has no > softkeys > > > > If the user in the situation above presses the ringing line key before > picking up the handset or activating speakerphone, softkeys work fine. So > far we can only replicate this on 796X phones – our 88XX phones do not do > this. > > > > We are on CUCM 10.5.2 and the only recent changes were a July update to > Device Pack 10.5(2.14076) and firmware 9.4(2)SR2 > > > > Has anyone else run into this – we’re trying to figure out if this is a > bug (it seems like it) or the result of some incorrect line pick-up config > or similar on our side. We’re also checking with TAC of course but just > wondering if the hidden cause on this is simpler than we’re making it out > to be… > > > > Ken Johnson > Director for Network and Telecommunication Services > Information Technology > www.letu.edu/it | twitter.com/letuit > [image: cid:[email protected]] > > > > > > > > > > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip > >
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