We have been working on this same issue past week or so. We downgraded firmware and it fixed it, since it appeared on a upgrade to 11.5 and phones updated firmware. I was about to post this same question.
Thanks for the bug ID! Erick On Friday, August 26, 2016, Johnson, Ken <[email protected]> wrote: > Thank you Brian very much! Your bug search skills are indeed a hidden gem > J > > > > *From:* [email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');> [mailto: > [email protected] <javascript:_e(%7B%7D,'cvml','[email protected]');>] *On > Behalf Of *Brian Meade > *Sent:* Thursday, August 25, 2016 10:28 AM > *To:* Johnson, Ken <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> > *Cc:* [email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');> > *Subject:* Re: [cisco-voip] Softkeys missing on 796X on secondary line > pickup > > > > Actually that was a duplicate bug. Actual bug- https://bst.cloudapps. > cisco.com/bugsearch/bug/CSCva72381 > > > > This only applies to 9.4(2)SR2 firmware. > > > > On Thu, Aug 25, 2016 at 11:26 AM, Brian Meade <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > > It looks like you're hitting this bug which hasn't been fixed yet- > https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777 > > > > Looks like you can do a firmware downgrade or turn off "Always Use Prime > Line" > > > > On Thu, Aug 25, 2016 at 10:20 AM, Johnson, Ken <[email protected] > <javascript:_e(%7B%7D,'cvml','[email protected]');>> wrote: > > We recently began tracking a reported issue where folks with multiple > lines on their phones were finding they were missing all softkeys on their > phone under the following scenario: > > · Incoming call comes in on other than the primary line > > · User picks up handset (or activates speakerphone). > > · User gets dialtone from their primary line at this point > > · User presses line key for secondary line which is ringing > > · User is connected successfully to second line but has no > softkeys > > > > If the user in the situation above presses the ringing line key before > picking up the handset or activating speakerphone, softkeys work fine. So > far we can only replicate this on 796X phones – our 88XX phones do not do > this. > > > > We are on CUCM 10.5.2 and the only recent changes were a July update to > Device Pack 10.5(2.14076) and firmware 9.4(2)SR2 > > > > Has anyone else run into this – we’re trying to figure out if this is a > bug (it seems like it) or the result of some incorrect line pick-up config > or similar on our side. We’re also checking with TAC of course but just > wondering if the hidden cause on this is simpler than we’re making it out > to be… > > > > Ken Johnson > Director for Network and Telecommunication Services > Information Technology > www.letu.edu/it | twitter.com/letuit > [image: cid:[email protected]] > > > > > > >
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