Actually that was a duplicate bug. Actual bug- https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva72381
This only applies to 9.4(2)SR2 firmware. On Thu, Aug 25, 2016 at 11:26 AM, Brian Meade <[email protected]> wrote: > It looks like you're hitting this bug which hasn't been fixed yet- > https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva74777 > > Looks like you can do a firmware downgrade or turn off "Always Use Prime > Line" > > On Thu, Aug 25, 2016 at 10:20 AM, Johnson, Ken <[email protected]> > wrote: > >> We recently began tracking a reported issue where folks with multiple >> lines on their phones were finding they were missing all softkeys on their >> phone under the following scenario: >> >> · Incoming call comes in on other than the primary line >> >> · User picks up handset (or activates speakerphone). >> >> · User gets dialtone from their primary line at this point >> >> · User presses line key for secondary line which is ringing >> >> · User is connected successfully to second line but has no >> softkeys >> >> >> >> If the user in the situation above presses the ringing line key before >> picking up the handset or activating speakerphone, softkeys work fine. So >> far we can only replicate this on 796X phones – our 88XX phones do not do >> this. >> >> >> >> We are on CUCM 10.5.2 and the only recent changes were a July update to >> Device Pack 10.5(2.14076) and firmware 9.4(2)SR2 >> >> >> >> Has anyone else run into this – we’re trying to figure out if this is a >> bug (it seems like it) or the result of some incorrect line pick-up config >> or similar on our side. We’re also checking with TAC of course but just >> wondering if the hidden cause on this is simpler than we’re making it out >> to be… >> >> >> >> Ken Johnson >> Director for Network and Telecommunication Services >> Information Technology >> www.letu.edu/it | twitter.com/letuit >> [image: cid:[email protected]] >> >> >> >> >> >> >> >> >> >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> >> >
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