Hi Lelio,
thanks for your reply. But is it sure that Standard is discontinued even
for 11.5? Do you have a document for that?
I can't find an EOS-EOL notice. Besides, i can still put the addon
license in the CCW even for 10.6.
BR
Antonis
On 31/1/2017 11:07 μμ, Lelio Fulgenzi wrote:
We feel your pain Antonis.
There are a few examples of products and/or programs being
discontinued which have caused people similar (budgetary) issues.
The most recent I can think of is CUWL PRO being replaced by CUWL
Meetings.
In situations like this, I think it's important to reach out to your
account team to (try and) help make the migration a bit less painless.
Lelio
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519-824-4120 Ext 56354
[email protected]
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
------------------------------------------------------------------------
*From:* Αντώνης Κούλογλου <[email protected]>
*Sent:* Tuesday, January 31, 2017 4:04 PM
*To:* Anthony Holloway; Ben Amick; Lelio Fulgenzi;
[email protected]
*Subject:* Re: [cisco-voip] UCCX Standard License
Hi all,
thanks for the reply. Well i am kind of shocked! I have my customers
getting their software license support in order to be able to upgrade
their product as long of course it exists.
We and they get a budget for that and do the math for next year
(support renewal etc).
And is it sure that Standard License will be discontinued? Even for 11.5?
So if now we upgrade to 11.5 standard we will face the problem again
in a year or so?
BR
Antonis
On 31/1/2017 8:32 μμ, Anthony Holloway wrote:
This is probably a good thread to also mention that UCCX Premium will
come bundled with an HA license and CUIC Premium (still need to
install on separate server though).
On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <[email protected]
<mailto:[email protected]>> wrote:
Oh yeah, I forgot about the piece that they’re doing away with QM
as well, in favor of upgrading all to AQM (basically the same
plus screen recording). There’s still the basic call recording
option if you want to drop a tier there though.
*Ben Amick*
Telecom Analyst
*From:*cisco-voip [mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of *Lelio
Fulgenzi
*Sent:* Tuesday, January 31, 2017 10:43 AM
*To:* Antonis Kouloglou <[email protected]
<mailto:[email protected]>>; [email protected]
<mailto:[email protected]> <[email protected]
<mailto:[email protected]>>
*Subject:* Re: [cisco-voip] UCCX Standard License
According to the Product Migration options below (emphasis mine),
I believe your assumption is correct.
*Product Migration Options*
There is no replacement available for the Cisco Unified Contact
Center Express Standard licenses and Cisco Unified Workforce
Optimization Quality Management Licenses for Cisco Unified
Contact Center Express 10, 10.5, 10.6 and 11.0 at this time.
/_Customers on Standard licenses are encouraged to migrate to
Enhanced or Premium licenses_/. Customers who upgrade Quality
Management licenses to version 11.5 will be migrated to Advanced
Quality Management. Information about this product can be found
at:
http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.
<http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
Cisco Unified Contact Center Express - Cisco
<http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
www.cisco.com <http://www.cisco.com>
Cisco Unified Contact Center Express is a single-server,
integrated 'contact center in a box' for both formal and informal
contact centers.
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519-824-4120 Ext 56354 <tel:%28519%29%20824-4120>
[email protected] <mailto:[email protected]>
www.uoguelph.ca/ccs <http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
------------------------------------------------------------------------
*From:*cisco-voip <[email protected]
<mailto:[email protected]>> on behalf of Antonis
Kouloglou <[email protected] <mailto:[email protected]>>
*Sent:* Tuesday, January 31, 2017 10:35 AM
*To:* [email protected] <mailto:[email protected]>
*Subject:* [cisco-voip] UCCX Standard License
Hi all,
i am really confused so i would your opinion on that:
I have recently seen this EOL-EOS notice regarding UCCX Standard
Seats:
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
<http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
End-of-Sale and End-of-Life Announcement for the Cisco ...
<http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
www.cisco.com <http://www.cisco.com>
Milestone. Definition. Date. End-of-Life Announcement Date. The
date the document that announces the end-of-sale and end-of-life
of a product is distributed to the ...
So, addon licenses are still available but NEW licenses are EOS
even for
11.0?
Does this mean that Standard version is going to be dissmissed
and all
customers should move to Enhanced or Premium?
BR
Antonis
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