We feel your pain Antonis.
There are a few examples of products and/or programs being
discontinued which have caused people similar (budgetary) issues.
The most recent I can think of is CUWL PRO being replaced by CUWL
Meetings.
In situations like this, I think it's important to reach out to
your account team to (try and) help make the migration a bit less
painless.
Lelio
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519-824-4120 Ext 56354
[email protected]
www.uoguelph.ca/ccs
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
------------------------------------------------------------------------
*From:* Αντώνης Κούλογλου <[email protected]>
*Sent:* Tuesday, January 31, 2017 4:04 PM
*To:* Anthony Holloway; Ben Amick; Lelio Fulgenzi;
[email protected]
*Subject:* Re: [cisco-voip] UCCX Standard License
Hi all,
thanks for the reply. Well i am kind of shocked! I have my
customers getting their software license support in order to be
able to upgrade their product as long of course it exists.
We and they get a budget for that and do the math for next year
(support renewal etc).
And is it sure that Standard License will be discontinued? Even for
11.5?
So if now we upgrade to 11.5 standard we will face the problem
again in a year or so?
BR
Antonis
On 31/1/2017 8:32 μμ, Anthony Holloway wrote:
This is probably a good thread to also mention that UCCX Premium
will come bundled with an HA license and CUIC Premium (still need
to install on separate server though).
On Tue, Jan 31, 2017 at 9:48 AM Ben Amick <[email protected]
<mailto:[email protected]>> wrote:
Oh yeah, I forgot about the piece that they’re doing away with
QM as well, in favor of upgrading all to AQM (basically the
same plus screen recording). There’s still the basic call
recording option if you want to drop a tier there though.
*Ben Amick*
Telecom Analyst
*From:*cisco-voip [mailto:[email protected]
<mailto:[email protected]>] *On Behalf Of
*Lelio Fulgenzi
*Sent:* Tuesday, January 31, 2017 10:43 AM
*To:* Antonis Kouloglou <[email protected]
<mailto:[email protected]>>; [email protected]
<mailto:[email protected]>
<[email protected] <mailto:[email protected]>>
*Subject:* Re: [cisco-voip] UCCX Standard License
According to the Product Migration options below (emphasis
mine), I believe your assumption is correct.
*Product Migration Options*
There is no replacement available for the Cisco Unified
Contact Center Express Standard licenses and Cisco Unified
Workforce Optimization Quality Management Licenses for Cisco
Unified Contact Center Express 10, 10.5, 10.6 and 11.0 at this
time.
/_Customers on Standard licenses are encouraged to migrate to
Enhanced or Premium licenses_/. Customers who upgrade Quality
Management licenses to version 11.5 will be migrated to
Advanced Quality Management. Information about this product
can be found at:
http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html.
<http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
Cisco Unified Contact Center Express - Cisco
<http://www.cisco.com/c/en/us/products/customer-collaboration/unified-contact-center-express/index.html>
www.cisco.com <http://www.cisco.com>
Cisco Unified Contact Center Express is a single-server,
integrated 'contact center in a box' for both formal and
informal contact centers.
---
Lelio Fulgenzi, B.A.
Senior Analyst, Network Infrastructure
Computing and Communications Services (CCS)
University of Guelph
519-824-4120 Ext 56354 <tel:%28519%29%20824-4120>
[email protected] <mailto:[email protected]>
www.uoguelph.ca/ccs <http://www.uoguelph.ca/ccs>
Room 037, Animal Science and Nutrition Building
Guelph, Ontario, N1G 2W1
------------------------------------------------------------------------
*From:*cisco-voip <[email protected]
<mailto:[email protected]>> on behalf of
Antonis Kouloglou <[email protected] <mailto:[email protected]>>
*Sent:* Tuesday, January 31, 2017 10:35 AM
*To:* [email protected]
<mailto:[email protected]>
*Subject:* [cisco-voip] UCCX Standard License
Hi all,
i am really confused so i would your opinion on that:
I have recently seen this EOL-EOS notice regarding UCCX
Standard Seats:
http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html
<http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
End-of-Sale and End-of-Life Announcement for the Cisco ...
<http://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-737425.html>
www.cisco.com <http://www.cisco.com>
Milestone. Definition. Date. End-of-Life Announcement Date.
The date the document that announces the end-of-sale and
end-of-life of a product is distributed to the ...
So, addon licenses are still available but NEW licenses are
EOS even for
11.0?
Does this mean that Standard version is going to be dissmissed
and all
customers should move to Enhanced or Premium?
BR
Antonis
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