Before you accept the call, Check to see if all agents are busy, if so, add a
delay of 1 or 2 seconds before you accept the call.
From: ccie collan <[email protected]>
To: [email protected]
Sent: Friday, December 1, 2017 8:29 AM
Subject: [cisco-voip] UCCX adding ring before hold music
Hello ,
when all of the agents are busy on the calls, when calls come into UCCX
customers here music on hold , can you please advise how i can rings before the
call enters the hold cycle ?
Thank you .
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